Can anyone help me recover my phone?
It is a Lumia 635 which I tried to recover using the Windows Phone Recover Tool - all was going well until my Surface went to sleep in the middle of the install!
Now all I have is this: -
It reboots itself after about 5-10 mins and comes back to this
Any ideas what I can do next?
Richard
You may be able to reset your phone using the hardware buttons. On Nokia Lumia phones (and some others), do the following to reset your phone:
Press and hold the Volume down
and Power
buttons at the same time until you feel a vibration (about 10–15 seconds).
When you feel the vibration, immediately press and hold the Volume down
Once the exclamation mark appears, press the following four buttons in this order: Volume up
, Volume down
Thanks for the quick reply.
Unfortunately, the phone does restart after Step 1 but then just displays NOKIA on a black background before returning to the red screen.
Any other ideas?
UPDATE: Resolved! I connected the phone back to my PC via USB and re-ran the recovery tool - I clicked on "My phone was not detected" and waited for Lumia to reboot itself back to the Red screen. This time is was detected by USB and I could recover the phone using the tool.
Press and hold the Volume down and
Power buttons at the same time until you feel a vibration (about 10–15 seconds).
When you feel the vibration, immediately press and hold the Volume down
button until you see a large exclamation mark.
Once the exclamation mark appears, press the following four buttons in this order:
Volume up ,
Volume down ,
Power ,
Volume down . Your phone should now reset and restart itself. (It might take a while for the
reset to finish.)
