No Internet connection on wired Ethernet or wireless

I have a Windows 10 desktop that will not connect to the Internet either wired Ethernet or wireless.

It previously connected fine through a D-Link DWA-140 USB wireless adapter. I swapped the adapter to an identical machine and it worked fine. I plugged in a known working DWA-140, and it would not connect on this machine. (It seems to connect to the wireless network, but will not connect to the Internet.) My wireless laptop connected to the Internet fine from the location of the malfunctioning machine so it isn't a signal strength issue.

I then tried the onboard Broadcom Netlink wired Ethernet adapter. It would not connect. (Attached a laptop to the Ethernet cable and verified a good connection to the router.)

I tried winsock reset and ip reset along with ipconfig /release, /renew, /flushdns, with no results.

I then installed a new PCI-E Gigabit Ethernet adapter. No connection to the Internet.

Device Manager reports all devices are working fine.

The Network Troubleshooter is worthless. It just reports "There may be a problem with the drivers for your device."

If I run ipconfig /all, all I get is the following:

Host Name........................: Reggie-I580
Primary Dns Suffix.........:<blank>
Node Type.........................: Hybrid
IP Routing Enabled.......: No
WINS Proxy Enabled....: No

Has something killed my TCP/IP stack in Windows? If so, how do I repair it?

The computer is a Dell Inspiron 580
Intel Core i3 3.2GHz
4GB RAM
Win 10 x64, v.1803 build 17134.407

An identical system is running fine.

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Hi RVRick74,
if you use non-Microsoft but third-party firewall / antivirus, try uninstalling it temporarily and try again.

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Already uninstalled McAfee Security Center and Malwarebytes. No difference.

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Go to the properties of the network, LAN and wireless adapters and make sure that the tcp / ipv4 and tcp / ipv6 protocols are enabled. Otherwise try to reset the network connections: Open CMD or PowerShell and run as administrator, copy and paste following commands by pressing enter at the end of each command line:
netsh winsock reset
     netsh int ip reset
      netsh advfirewall reset
   ipconfig / flushdns
    ipconfig / release
    ipconfig / renew
  Close and restart the computer at the end of all the commands.
If you do not resolve, try again to uninstall the McAfee antivirus through its proprietary remover, then temporarily use Windows Defender.

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I have already performed all those steps.

IP is enabled.

Network Reset within Windows failed.

ipconfig /release and /renew both fail:  "no adapter is in the state permissible for this operation."

Entering ipconfig at the command line returns: "Windows IP Configuration" and that's all.

The results above, accompanied by the fact that onboard Ethernet, PCIe Ethernet, and USB wireless all fail to connect, lead me to believe it has something to do with the operating system. That's why I was asking if the TCP/IP stack can be repaired without completely reloading windows.

(Gateway and wireless access point have also been rebooted.)

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Did you test the LAN by connecting the desktop PC directly to the router via the network cable? Did you uninstall the McAfee antivirus completely using its proprietary Remover? Before attempting to repair the TCP / IP stack with other tools, you must be sure that you have completely uninstalled the McAfee antivirus.

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Yes, all that has been done.

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Ran sfc & Dism

sfc returned "no integrity violations."

Dism /CheckHealth returned "No corruption detected."

Dism /ScanHealth returned "No component store corruption detected."

So...I have no Internet, but nothing seems to be wrong.

Is this the point where I re-image the machine?

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I remind you again that if the firewall / antivirus was not properly uninstalled and completely using the appropriate tool of the manufacturer, any traces left in the computer could prevent the proper functioning of the network connections and therefore access to the internet. In this case the tools sfc / scannow and DISM do not help because they do not find corrupt files. Try again to uninstall the antivirus via its proprietary Remover.
If you're sure about this, try running Windows in safe mode with networking.

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/safe-mode-in-win-10/0e867b92-8d8d-4f33-bee0-95884b84988d

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When I respond that I have accomplished all steps, it means I have accomplished all steps. Let me be clear: I uninstalled McAfee anti-virus and McAfee firewall with the proprietary uninstall tool, MCPR.exe, downloaded directly from McAfee.

Allow me to remind you: I uninstalled McAfee anti-virus and McAfee firewall with the proprietary uninstall tool, MCPR.exe, downloaded directly from McAfee.

Perhaps if you had paid any attention to my original post, you may have guessed I have some level of expertise above idiot.

I have been working with Windows since v3.1. In 24 years (15 as a computer professional) I have never seen Windows IP connection information completely disappear and not respond to a reset. I was hoping to gain some technical insight as to what caused this, how to fix it, and maybe how to prevent it in the future.

Thank you for the time invested.

Note to others with this issue: I re-imaged the computer and it works fine. I speculate that it was caused by an incomplete Windows Update. My reasoning is that the last update that shows success does not appear if I go to Uninstall Updates. Those of you without a disc image may be able to fix this by reloading Windows (I did not test this).

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Last updated January 27, 2024 Views 2,416 Applies to: