No cursor in all full screen games, crashes in windowed mode

I've been having an issue with all games on my pc. I used to play games on it, then stopped for a few years and now I'm trying to use it for games again but I'm having a HUGE issue with the mouse.

Any game that loads in full screen does not have a mouse cursor. The mouse DOES work though. I can interact with buttons on the screen.

When I change to window mode or full screen window mode, the mouse returns, but the game immediately crashes.

I have turned off mouse trails and shadows.

I have updated graphics drivers.

I have tried a different mouse.

The scaling on my display is set to the default (100%).

I have tried compatibility mode.

I have tried a variety of DPI settings.

I've tried everything I can possibly find from self troubleshooting. I've seen many posts in many different forms but none of the solutions work.

Any solution to fix either the mouse or the window mode crashing would be much appreciated! Both would be great though!

I'm running:

Sony Laptop

windows 10 home 64-bit

nvidia geforce gt 735m

intel core i73537 @2ghz (4cpu's)

12gb ram

directX 12 installed

Please help!

Thanks!

 

Question Info


Last updated September 11, 2019 Views 24 Applies to:
Answer
Answer
Do you know the make and model of the video card?

What I recommend you do is install an older version of the graphics driver and not the most recent one.

If you have an nVidia, AMD ATI video card or Intel HD graphics installed, you can download the latest drivers from their website.

First, determine what type of graphics you have installed.

Press Windows key + X
Click Device Manager
Expand Display adapters

Once you have determined the graphics driver, go the vendors website and search for the driver in the download section:

Intel - Downloads for Graphics Drivers - Drivers & Software - Intel
https://downloadcenter.intel.com/product/80939/...

nVidia - http://www.nvidia.com/Download/index.aspx

AMD ATI - Download Drivers - AMD Support
http://support.amd.com/en-us/download

Some of these sites offer autodetect options.

Information in the above link is sourced from a trusted Microsoft MVP Blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Answer
Answer
Hi Nicole

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

There are several suggestions for this that might work.

- Lower your screen resolution.
- Rollback the graphics driver to an earlier version.

Press Windows key + X
Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Properties
Click Driver tab
Click Rollback driver if the option is available

If not
Right click the current display adapter
Click Uninstall
Check the box that says, "Delete the driver software for this device.”
Exit Device Manager
Restart

You can also try upgrading to a newer version of Windows 10 to see if it might help:

Go to the following page then click 'Update Now'

https://www.microsoft.com/software-download/win...

also...

Press Windows key + X
Click Device Manager
Expand Universal Serial Bus controllers at the bottom

Right click each entry then click uninstall

Exit then restart

Windows 10 will then redetect them.

Check if the mouse then works properly.
Best regards,
Andre Da Costa
Independent Advisor for Directly

1 person was helped by this reply

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Sorry this didn't help.

Great! Thanks for marking this as the answer.

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