Protect Yourself From Tech Support Scams
October 14, 2019
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee
and that the phone number is an official Microsoft global customer service number.
I upgraded to Windows 10 and now i have issues with my laptop picking up my earphones aswell as sending a signal through the hdmi cable to a second screen(doesnt even pick up a second screen) - i have tried different screens and hdmi cables aswell. I have
tried updating my drivers, rolling back on an older windows version.
Is there anything else that i can do?
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Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu.
Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.
If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.
Also try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.
Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow
down to Restart, press Enter to restart to reinstall the driver.
Do the same for the headset device and/or it's microphone.
Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.
Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.
If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here:
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most
If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing
it up to the latest version which you need anyway and by the most stable method.
If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.
If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. If you are an Insider I can also vote it up with my MVP badge and track the issue for you.
I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.
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Over 100,000 helped in forums in 10 years I do not quit for those who are polite and cooperative. I will walk you through any steps and will not let you fail.
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Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.
Take actions related to Display Driver as the first level of troubleshooting
Windows Key+X > Click Device Manager > Expand Display Adapter > Right click on entry below >
A. Rollback the Driver
Click Properties > Go to Driver tab > If there is rollback option, click it
B. Update driver from manufacturer's website
Go to the website of the driver's manufacturer or computer's manufacturer > See if some driver is released for your model and OS > If yes, download that > In previous option, click Uninstall > Install the downloaded driver > Restart your computer
1. Run Troubleshooter
Windows Key+i > Update & security > Troubleshoot > Playing Audio > Run the troubleshooter
2. Take actions related to Audio Driver
Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >
A. Roll Back - If Roll back driver is enabled, roll it back
B. Update - Update driver
C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?
3. Check Speaker / headphone is not disabled and is set as default
Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also
check if the Speaker that you are using is set as default.