No connection from laptop to HDMI - Windows 10

I upgraded to Windows 10 and now i have issues with my laptop picking up my earphones aswell as sending a signal through the hdmi cable to a second screen(doesnt even pick up a second screen) - i have tried different screens and hdmi cables aswell. I have tried updating my drivers, rolling back on an older windows version. 

Is there anything else that i can do?
 

Question Info


Last updated July 23, 2019 Views 18 Applies to:
Hi Marizelle. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

First the HDMI, then headset:

See everything possible here for troubleshooting HDMI and second monitor not detected:
https://www.lifewire.com/fix-hdmi-connection-pr...
https://www.windowscentral.com/how-fix-your-sec...
https://www.thewindowsclub.com/windows-10-canno...
https://www.kapilarya.com/fix-windows-10-doesnt...

Next headset:

I'll give you everything possible to try for headset problems so at least something will work. If you need help performing any steps I am standing by here to help:

First try the steps here: https://www.windowscentral.com/setting-your-hea...

Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu.

Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.

If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.

Also try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

Do the same for the headset device and/or it's microphone.

Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.

Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.

If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:
http://home.bt.com/tech-gadgets/computing/how-t...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method.
http://windows.microsoft.com/en-us/windows-10/m...

If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. If you are an Insider I can also vote it up with my MVP badge and track the issue for you.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Hi MarizelleOosthuizen
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

FOR HDMI
Take actions related to Display Driver as the first level of troubleshooting
Windows Key+X > Click Device Manager > Expand Display Adapter > Right click on entry below >

A. Rollback the Driver
Click Properties > Go to Driver tab > If there is rollback option, click it

B. Update driver from manufacturer's website
Go to the website of the driver's manufacturer or computer's manufacturer > See if some driver is released for your model and OS > If yes, download that > In previous option, click Uninstall > Install the downloaded driver > Restart your computer

FOR HEADSET
1. Run Troubleshooter
Windows Key+i > Update & security > Troubleshoot > Playing Audio > Run the troubleshooter

2. Take actions related to Audio Driver
Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Update - Update driver

C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

3. Check Speaker / headphone is not disabled and is set as default

Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.

Source - https://support.microsoft.com/en-us/help/402699...

Do let me know if you require any further help on this. Will be glad to help you.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Thank you.

Problem is solved for the headset , but still no luck with my HDMI. 

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