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No audio output device installed.

Hello.

I have translated my question into English. Sorry if I made any typos..

I have a problem with the audio on my computer. I decided to format it and install Windows 10 again, I downloaded all the updates and updated all the drivers from Windows Update, but the sound icon with a red "x" still appears on the taskbar and when you hover over it, it says "No audio output device installed."

My computer is an Asus K556UQ, BIOS version X556UQK. In addition to updating the drivers from Windows Update, I have also entered the Asus website and downloaded and installed the audio drivers, but it still doesn't work.

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please visit your manufacturer's support page again. Download and install all the latest drivers for your device.

Kind regards,

John DeV
Independent Advisor
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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Hello John!

I just did what you told me, however the problem has not gone away.

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Please check and try the suggested methods in the ASUS support article in the link below if it helps. Please refer to the steps under Windows 10 operating system as you may need to Restore BIOS settings or Update your BIOS.
https://www.asus.com/us/support/faq/1015070/


Kind regards,

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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my window was sound problem

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Hi again, John.

I've already checked the Asus page, but it didn't work. What do you mean by checking the steps in the operating system?

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Did you successfully restore your BIOS settings or Update your BIOS?
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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Yes, I updated the BIOS.

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If performing a Reset this PC did not work and most methods fail, you may need to consider performing a Clean Installation of Windows 10.

Download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 10". Instructions inside the link.
Note: Please make sure to uncheck the "Use the recommended options for this PC" box.
https://www.microsoft.com/en-us/software-downlo...
Please try checking the link below for more details.
https://www.tenforums.com/tutorials/2376-create...

Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Kindly refer to the link below on How to Perform a Clean Installation of Windows 10.
https://www.tenforums.com/tutorials/1950-clean-...

Please let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.


Kind regards,

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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Last updated March 27, 2025 Views 124 Applies to: