New Windows 10 Desktop doesn't recognise BTHomeHub 3 as connected

Hi Robert, 

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

This issue may occur due to the outdated network adaptor driver. Let's try the simple steps and check if it helps.

Method 1.

I would suggest you to run Network troubleshooter, it will automatically troubleshoot the network problem and check. If it helps.

1.  Press Windows + X keys on the keyboard and select Control Panel.

2. Type Troubleshooting in the search bar on the Control Panel.

3. Click on View all on the left navigation pane. 

4. Click on Network troubleshooter. 

5. Click on Advanced on the Network troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).

6. Click on Next and follow onscreen instruction complete the Network troubleshooter.  

If the issue still persist try the below provided information.

Method 2.

I would suggest you to update network adaptor driver. Follow the below steps:

1. Press Windows key + X and click on Device manager.

2. Locate for Network adaptor and expand it.

3. Right click on the adaptor device and click on update.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

Thanks for the suggestions but neither of these have worked. The trouble shooter says that no problems were detected and the device  manager says that the latest drivers for  the network adapter (Realtek  PCIe GBE Family Controller) is up to date.

Any other suggestions or fixes would be useful - I have spoken to BT again and they assure me this is a known issue with Windows 10 and a technical fix should be available.

Thanks

Rob

Hi- This problem is still unresolved - any further help would be appreciated.

Rob