New Laptop; Windows 10 not Activated?

Hello everyone, I recently purchased this Razer Blade Stealth and I am having trouble finding anything online about it not having windows 10 activated. 

Error Code: 0xC004C003

The error has existed since I first booted the computer up.

I have not attempted to install any different version of windows on this computer so I don't know why this would be required, I was under the impression that a new computer (that came with windows 10) would already have windows activated.

I have installed several programs on this computer, but none that I think would change Windows to un-activate...

The support threads that I have looked through are not specific to my issue and most pertain to people who bought windows 10 separately and installed it on their computer or upgraded from a lower windows.

So, my questions are

1. How can I get my windows activated (hopefully without having to wipe my laptop)?

2. Without activated Windows 10, what am I losing out on?

Gerry
Stourport-on-Severn, Worcestershire, England
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Do the following:

Press Windows key + X

Click Command Prompt (admin)

Enter the following command:

 

wmic path SoftwareLicensingService get OA3xOriginalProductKey

Hit Enter

Copy the product key then enter it

Click Start > Settings > Update & security > Activation > Change the product key then enter the new product key then click Next to Activate

If you continue to experience problems, contact support:

Activate Your Windows 10 License via Microsoft Chat Support

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hello Andre, my problem with your suggestion is that it will not give me a product key. I simply do not have one, it seems. Once again, I just bought this laptop with windows 10 pre-installed, I should not have a product key should I? If so, where would I find it? The method you posted did not give me one.

Thank you for helping.

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Error Code: 0xC004C003

You have four possible explanations for the error and each has its own solution. You need to eliminate which do not apply so that hopefully you can work which does apply in your situation. Yesterday I analysed and summarised the details in the link I posted here yesterday. Here is an abridged result for error code 0xC004C003.

Reasons can be                                                                     Possible solutions

1. Incorrect product key. 1. Enter different product key.
2. Clean install instead of upgrade. 2. Revert to original windows and upgrade.
3. Activation servers busy. 3. Try activating again later.
4. Significant hardware changes. 4. Contact customer support.

Which of the four are you able to rule out? I suspect 3 is a fairly obvious candidate.

Have you contacted the supplier of the computer and discussed the problem with them?

Without activated Windows 10, what am I losing out on?

If Windows 10 is not activated it cannot be updated. You will not be able to benefit when bugs are fixed and improvements made.

Gerry
Stourport-on-Severn, Worcestershire, England
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I can eliminate 1, 3, and 4 from the list so that leaves 2.

I am calling the company tomorrow when their office is open.

Does "Clean install instead of upgrade" apply to a new computer with Windows 10 pre-installed?

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Does "Clean install instead of upgrade" apply to a new computer with Windows 10 pre-installed?

No.

My interpretation is that it would occur if the user did a clean install of Window 10 on a computer that has an existing copy of Windows (7 or 8) installed. They should revert to the original copy of Windows (7 or 8) and upgrade. By doing a clean install there is no product key available to be activated. A free upgrade can utilise the existing product key for the qualifying installed copy of Windows to activate.

I am calling the company tomorrow when their office is open.

The supplier of your new computer?

Gerry
Stourport-on-Severn, Worcestershire, England
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Yes, they are the supplier of my computer. I did not actually have time to call them today, I'll update this as answered if I get an answer tomorrow or when I call them.

I assume that this is a very uncommon problem as the error codes don't apply to it. Thanks for your help anyway.

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I assume that this is a very uncommon problem as the error codes don't apply to it.

With error codes the devil is in the detail and interpretation can be extremely problematic. Problems frequently appear uncommon when the reality is somewhat different. Google searches get very different results when you use slightly different search criteria. It is too early to know whether you have an uncommon problem.

The web page on the Microsoft site containing the error code details was only found by me in the last week. It is quite possible that the page itself is very new, as I keep an eye open for this type of information. It takes time for supporting feedback from users to appear in Google to discover how to apply what Microsoft say about the individual error codes and for their meaning to become crystal clear. Microsoft uses its own version of English when documenting information about Windows.

Gerry
Stourport-on-Severn, Worcestershire, England
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Last updated July 31, 2020 Views 21,743 Applies to: