New HP laptop wont support HDMI adapter

Hi there,

We have a new HP laptop and want to extend the viewing to 2 additional screens. I can plug in one screen with the HDMI cord direct to laptop but as soon as I add the USB splitter to the laptop to enable the second screen, it wont connect. I have checked the anti virus and turned of USB option and have also gone into device manager and uninstalled/reinstalled and updated the usb drivers. help!!

Hi,

What is the model of the HP laptop and splitter?
Normal USB ports don't have a display port feature, only specific ones or Thunderbolt ports.

I look forward to your response.
Levi

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Hi there, laptop is HP 15s-fq5xxx 12th Gen Intel

And the adapter is a Bonelk

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As a comment about your response:

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If you have this particular HP laptop, then the usb-c is data only --- NOT for display port for monitor.

https://www.hp.com/sa-en/products/laptops/product-details/product-specifications/2101388116

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Last updated February 5, 2025 Views 53 Applies to: