New Hardware Upgrade Is Not Recognized By "Get Windows 10" After Initial Assessment of Incompatible Old Hardware

I originally reserved a Windows 10 upgrade for my Dell Precision 690. The system seemed to fulfill all the system hardware requirements at the time (before the 29Jul15 release). However, since the 29Jul15 release I was notified via the "Get Windows 10" icon that my old NVidia Quadro FX3500 display adapter is incompatible. After checking with NVidia and Dell, neither plans to release new drivers for Win 10 for such an old graphics card.


So I purchased a new display adapter which IS compatible with Windows 10 and I removed the old NVidia Quadro FX3500 adapter. The new adapter is an NVidia GeForce GT740 SC 4GB. This display adapter is now running on my system (Win 8.1 Pro 64 bit) with the latest NVidia driver which is compatible with Win 10 (driver version 353.62). 

However the “Get Windows 10” application still thinks that the old Quadro FX 3500 is installed. The hardware is removed (really! I am holding it in my hand). I removed the Quadro FX3500 driver and even deleted the obsolete ”hidden device driver” in Device Manager. I have tried manually running the Windows Compatibility Appraiser. Although it has run successfully several times, the Appraiser still thinks I have the Quadro FX3500 installed. Of course the Quadro FX3500 is now long gone.

 

Any ideas how I am going to get to Win10?

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Same issue with mine.

I have an old NVIDIA GeForce 7350 LE video card, I bought a new one that should meet Windows 10 specs

But I still the same Compatibilty issue message, listing my old card as  the issue

How can I reset and then rerun the Get Windows 10 system test again?

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Hi I have a HP slim tower and a Nvidia Geforce 6150 SE nforce 430 and i get the same report i even took my tower in to see if something was wrong our IT guy said they microsoft works close with Nvidia dose not know why they have no fix for this very frustraiting

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How to manually run Windows 10 Compatibility Appraiser

These instructions worked for me to run the appraiser, but it gave me the same results as if my old video card was still installed. There must be some other secret to force a new, clean appraisal...

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Today I tried to uninstall/reinstall the Get Windows 10 Application (KB3035583). After restarting following the de-installation, I went to Windows update and reinstalled KB3035583. After that I got the same old message about the Quadro FX 3500 being incompatible (even though it is no longer installed in my system). 

The application must post the compatibility information to the cloud or to some unknown place on my system, where it cannot be updated once created (write-only file?). 

This may be why re-running the Windows 10 Compatibility Test again fails to update the results. 

Still working on it... Anybody got any ideas?

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I found a potential fix on another website at

     http://forums.windowscentral.com/windows-10/370480-how-re-run-hardware-compatibility-check.html

Here is the post:

------------

"I hope I've now solved it, so I'll post what I did, in case it is of use to others...

I deleted the contents of C:\Windows\SoftwareDistribution\Download

then, at an elevated CMD prompt, typed 
wuauclt /updatenow

which re-downloaded the Windows 10 install (!!) but then evidently re-ran the hardware appraisal, as it's no longer telling me I've got a graphics card that I removed earlier, and it's letting me run the update.

Ian"

------------

The wuauclt utility apparently is a utility which allows some control over the Windows Update Agent. It is described more fully at

https://technet.microsoft.com/en-us/library/Cc720477%28v=WS.10%29.aspx?f=255&MSPPError=-2147217396


Maybe this is the fix we are looking for?

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I tried this. It downloaded a few new files to the C:\Windows\SoftwareDistribution\Download directory, but the Get Windows 10 icon still gives the same old incompatibility information. 

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For some reason unknown to me, today I received a window saying (words to the effect) "Are you ready to perform your Windows 10 upgrade now or later?" I checked the "Get Windows 10" icon and it still had the old Quadro FX3500 incompatibility statement.

I jumped on the upgrade opportunity and 54 minutes later, my machine had successfully made the transition to Windows 10 Pro 64 bit. I am happy to be there now, but I have no idea why this happened. Maybe all the efforts above had a cumulative affect or one of them was the key. I am mystified.

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I had the same problem with the FX3500 videocard on my HP computer (no compatible driver for the FX3500 which was Win10 compatible)

There is a workaround for this.

I didn't use the Windows 10 icon to install the software but went to the microsoft site and manually downloaded Windows 10.  Proceed/Run the installation.  After installation you will see that win10 installed a generic video driver. Now go with your browser to the Nvidia website and search and download the WIN 8  (32 or 64 bit depending what version you have) driver on your computer. Install this driver and you will see that after installation everything works fine (even your second screen is working perfect which was with the generic driver only a copy of your first screen. 

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Very clever workaround! That saved you the cost of upgrading your video card.

I have the dual screens as you do. It all worked fine under Win8.1 Pro 64bit, but the Win10 upgrade was (apparently) thwarted by the FX3500. I rationalized the $120 upgrade by saying that I got 8 good years from the Quadro FX3500. Now it's for sale.

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After updating my hardware I still had this issue. What worked for me was changing the date to 2 months in the future and then manually running the task as described in http://www.thewindowsclub.com/manually-run-windows-10-compatibility-appraiser.

Then it showed the correct hardware and I could continue.

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Last updated January 21, 2021 Views 1,907 Applies to: