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Netflix keeps crashing on Windows 10 Pro

Few months ago I updated windows and a little bit after that the Netflix App would not load.  Tried to update it uninstall it and reinstall it.  Nothing works.

It will not update nor can it be deleted from remove programs

Screen shot is from attempting to update the App

And the screenshot from attempting to uninstall it.

I have run the Microsoft trouble shooter and it did not work either, video drivers are updated along with Windows 10

Hi Mike,

This issue may happen due to some incorrect settings or connectivity issues. We suggest restarting your PC using the restart option and then check if the issue persists.

If the issue still persists, It could be some corrupt files causing the issue. In this case, we suggest you reset the Windows store cache by following the steps below:

Reset the Windows Store cache

1. Press Windows Key + R key.
2. Type wsreset.exe and press Enter Key.

Update us with the result.

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Jenicel

  I tried this twice once in an attempt to run the program, then again in an attempt to delete the app from my surface.  When I try to uninstall it get the following issue

Is there a way to remove the program/files associated with this manually and then try to reinstall?

Mike

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The image i copied didnt post.  The issue that comes up is "We couldnt uninstall Netflix"

The operation did not complete successfully.  Try again in a bit.  The error code is 0x80073cfa, in case you need it.   

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Hi Mike,

You may get this error message 0x80073cfa for failures that occur during package uninstall. In order to uninstall Netflix, we suggest you login as administrator and uninstall the software. If in case it fails, boot into Safe mode and login as administrator, then uninstall the software.

If you require any further information, feel free to let us know.

Regards.

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Last updated October 5, 2021 Views 1,275 Applies to: