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Neat scanner software won"t open after updates

I am running Windows 8.1 and my software for my Neat scanner updated, now when I go to open it, windows says there is a problem and closes down the program. I talk to Neat tech.s and they say it is a windows problem. They say some kind of conflict with some .net part of windows. I really need some answers

I hope someone can help!

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Answer

A. User

Hi,

What is the status of the Neat Scanner shown in the Device Manager?

To check this, try the following steps and check the scanner status in device manager.

Press “Windows Logo” + “X” keys on the keyboard and select “Device Manager” from that list.
In the “Device Manager” window, search for the Neat Scanner device and check its status.

Initially check if the device is compatible with Windows 8.1

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductDetailsViewer?Name=Microsoft%20Fix%20it%20Center&vendor=Microsoft&ModelOrVersion=1&Type=Software

This issue can be caused if the device is not compatible with Windows 8.1 or if the drivers are outdated or corrupted.

Try the following methods and check if that help in resolving this issue.

Method 1: Run the Hardware Troubleshooter

The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them.

Follow these steps to run the troubleshooter.

Press “Windows Logo” + “W” keys from the keyboard.
Type “Troubleshooting” in the search bar and press “Enter”.
In the “Troubleshooting” window, click on “View All” on the left pane.
Click on “Hardware and Devices”.
Click on “Advanced” and then click on “Run as Administrator”.
Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue persists, then try the next method.

Method 2:

Uninstall and Reinstall the Neat Drivers.

Follow these steps to uninstall the Neat Scanner drivers from Device Manager.

Press “Windows Logo” + “X” keys on the keyboard.
Click on “Device Manager”.
Search for the Neat Scanner Drivers, right click on it and then select “Uninstall”.
Follow the on-screen instructions to complete it.

Download the neat driver from the manufacturer’s website and install it.

http://www.neat.com/support/downloads

You may also refer to this article for more information:

What is the status of Neat products and Windows 8?

http://neatreceipts.custhelp.com/app/answers/detail/a_id/383

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.