my windows explorer keeps shutting down on me. I can't get to my documents, or none of personal settings

 keep get a message saying windows explorer has stopped working
 

Question Info


Last updated September 28, 2018 Views 5,002 Applies to:
Answer
Hi Henders50,
 
Method 1:
I suggest you to check for the issue in safe mode.
Refer:
 
Method 2:
 
If the issue doesn't persist then, I suggest you to try clean boot, to do that, follow this below link.
 
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
 
Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article

Method 3:
Try performing SFC scan on the computer.
 
SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary.
 
Refer:
 
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833
You can also use the Event Viewer to look for information about the issue.

Here's an article on how to do that:
How to view error messages in Event Viewer
http://support.microsoft.com/kb/947321
You can check for information about the issue by the time it occured.
You can post that information here to help us narrow down where to focus.


Thanks and Regards:
I. Suuresh Kumar - Microsoft Support.

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