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My windows 10 laptop freezes

I use an HP Pavillion Windows 10 Laptop, which has an Intel Core i7 processor, 10th gen. It has 8GB RAM. This is a relatively new laptop, I have been using it for less than a year.

I noticed that the Laptop lags extensively upon startup: the apps in my taskbar take a while to show up. I opened task manager, and disk usage was shown at 100%, and it stayed so for a few minutes, before dropping. This was so, when I had no apps open at the time. I looked it up, and disabled the windows search service and scheduled disk defrag, as per instructions I found online. Still, the task manager showed 100% disk usage for a few minutes after startup, but the experience was a little better.

A few days ago, the laptop froze, 2 times, once at around 5 pm, and next at around 7 pm. 

Today, again the laptop froze up, 2 times. Both times today, I was on youtube, with only Chrome and another app open. Ctrl+Alt+Delete wouldn't work, so I manually powered down the laptop. When it started up, I opened task manager, and this is what I saw:

I then disabled SysMain, and opened the reliability report, and saw this:

This is what I see when I click on each red cross:

Any advice??

Hi! I'm Dan! An Independent Advisor and also a Microsoft user for several years. I'll be more than happy to assist you today!

Note: Please disregard the method with the third-party software.

Please check out this article to further understand the cause of this issue and how to fix it. https://www.cleverfiles.com/howto/100-disk-usag...

I hope this information is helpful. Please keep me updated on the status of this issue. If you have any more questions, feel free to ask and I will be glad to assist you.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Best regards,

Dan

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Hi Dan, thanks for getting back to me!

The 100% disk usage is only seen upon startup. It persists for a few seconds, at most 1-2 minutes, and then returns to the low, normal range. I suspect that this is only normal, for disk usage to show up as >95% soon after startup?

My issue is that the laptop freezes, too frequently for an i7. I know that it is normal for a laptop to freeze once in a while, but THIS frequently? Also, the snapshots of the reliability report I have shared show a lot of abnormal failures. This is obviously not normal. 

I need to know about what you think I can do to fix this issue of the laptop freezing and performance degrading. 

FYI, the laptop is up to date, and an antivirus (ESET) is running. I have scanned for viruses several times, but no detections were found.

I will appreciate any help regarding this, thanks!!😁

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Can you go to the task manager, under Startup tab and see if HPAudioSwitch is in the list of startup programs?

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No, but there is an Hpseuhostlauncher

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Based on your 1st screenshot there is an HPAudioSwitch that is causing your disk to go that high up. Please try locating it.

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It is an app and located in the C Drive:

I have scanned it using an AV, but it doesn't report it as malware

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You can disable this process to avoid usage spikes or perform a fresh install. Please refer to this thread to further understand the issue. https://www.reddit.com/r/pcmasterrace/comments/...

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Last updated January 30, 2021 Views 172 Applies to: