my wifi no longer works after Windows update

After a Windows update in the first part of September, my network list is visible and it says it's connected but there's no connection and I can't get on the Internet.  Seems like it's a common problem.  I've tried a thousand things.  I have a Surface Book 2 that's connecting just fine, as are my phones, my iPad and every other device I have, just not the Surface Pro 6. 
Hello MVHughes1, I will be happy to help you solve this problem.

Let's try the next step, sometimes the problem can seem bigger. But it could also be something simple.

Windows key + X to access Device Manager. Expand the Network Adapters category. Find the Wi-Fi or wireless adapter and right click on "Uninstall device". Restart the computer for Windows 10 to detect the hardware and reconfigure it.

I hope I can help you, follow the steps. I will be waiting here

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I can't seem to get back to whoever Juan is that was going to help me.  Please contact me again.

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I will leave your problem free, so that another friend can help you.

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Hi, I'm Israel M., I'm an independent consultant and I'm happy to help you.

Drivers are responsible for communicating the hardware with the software and supplying them is the responsibility of the manufacturer, although Windows provides generic drivers to enable the use of hardware resources, we cannot guarantee their functionality.

We recommend using a system that is compatible with your hardware. Still, if you wish, you can follow the steps below as an attempt to correct it.

Note: Perform one procedure at a time and check the problem for persistence after each step, only perform the next one if the problem still occurs.

Method 1

Roll back the driver


1. On the desktop, press the Windows + X keys and select Device Manager;
2. In Device Manager, expand Network adapters and verify that the network driver is presented;
3. Click on the driver with the right mouse button and select Properties;
4. In Properties, select the Driver tab, click Roll back driver (if available);
5. After reverting to the previous version of the driver, restart your computer and check for persistence of the problem.

Method 2
Uninstall driver


1. On the desktop, press the Windows + X keys and select Device Manager;
2. In Device Manager, expand Network adapters and verify that the network driver is presented;
3. Click on the driver with the right mouse button and select Uninstall. Perform verification tests.



Method 3

Install driver in compatibility mode


1. Access the manufacturer's website and select the corresponding options to display the drivers for your device;
2. Download the Wi-Fi driver, and go to the folder where the file was downloaded;
3. Right-click on the driver executable and select the option Solve compatibility problems;
4. Select the Troubleshoot program option, then choose The program worked on previous versions of Windows but it is not possible to install or run the program at this time;
5. Then select the system on which the program worked and click on Start, close after the steps are finished and restart the computer.

Method 4
Network troubleshooting

1. On the taskbar, right-click on the computer or Wi-Fi icon, if it is being displayed, located next to the clock;
2. Click on Troubleshoot, perform repairs as administrator;
3. Follow the steps until the process is complete.

Method 5
Network restoration


1. Press the Windows + I keys, click Network and Internet;

2. Click Status, then select Network Reset;

3. Click Restore Now;


Method 6
Reset internet connection



1. Press the Windows + Q keys and type CMD;

2. Right-click on CMD and choose Run as Administrator;

3. Paste the commands one at a time and press Enter at the end of the line:

ipconfig / release [Enter]

ipconfig / renew [Enter]

ipconfig / flushdns [Enter]

nbtstat -RR [Enter]

Netsh winsock reset [Enter]

net localgroup administrators localservice / add [Enter]

fsutil resource setautoreset true C: \ [Enter]

netsh int ip reset resetlog.txt [Enter]

netsh winsock reset all [Enter]

netsh int 6to4 reset all [Enter]

Netsh int ip reset all [Enter]

netsh int ipv4 reset all [Enter]

netsh int ipv6 reset all [Enter]

netsh int httpstunnel reset all [Enter]

netsh int isatap reset all [Enter]

netsh int portproxy reset all [Enter]

netsh int tcp reset all [Enter]

netsh int teredo reset all [Enter]

Netsh int ip reset [Enter]

Netsh winsock reset [Enter]

For detailed information about the wireless network connection, you can Analyze the network report.

If this information was useful, please mark it as an answer, if your question has not been solved, please post again.
I hope I helped, even more!

Best regards,
Israel M.
Outside consultant

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Question Info


Last updated October 21, 2020 Views 39 Applies to: