My USB drives shows either as a generic device or a non-specified device

As the tittle stated, all of my USB drives shows with a "generic device icon" in windows explorer, and when im about to remove my device it shows as "remove "device"", when I plug the device it shows the normal drive icon for a split seccond and then changes to a generic icon, which it doesnt affect the performance of my drives, but makes me suspect that something is wrong on my computer while detecting my usb devices. 

I've attached some screenshots of this so you can understand me a little bit more

Cheers (I apologize if you have a hard time reading the screenshots because my pc is in spanish)

PS: Most of my usb drives are made by kingston and it normally shows as "Data Traveler x.0"


Question Info

Last updated December 5, 2019 Views 1,761 Applies to:
Hi Luis. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

I'll give you everything possible to try for USB dysfunction which we see a lot here:

1) Try all other USB ports.

2) Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.

3) Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

4) If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.

If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.

5) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

6) Run the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

7) Do you know when this started? If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here:

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:

If this was caused by a Version Update then you can roll it in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here:

8) If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version.

If you want you can wait a week for the new version to be released into Media Creation Tool which will do the Repair Install while bringing you up to the latest version by the most stable method.


But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given:

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest:

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.


Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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