My sound keeps cutting out and it isnt from my speakers it does the same with my headphones

Hi Tamoya,

We require some more detail from you regarding the issue.

1) What is the make and model of your computer?
2) Did you install the sound driver after you upgraded to Windows 8?

You can also check for any error in device manger for the sound, video and game controller driver and write to us. Please follow the steps given below to see it.

a) Press Windows Key + X Key on desktop.
b) Select Device Manager.
c) Expand Sound, Video and Game controller.
d) Check if there is any error ( ! sign ) or ( ? Sign ).

Follow the troubleshooting method given here.

Method 1: Run Audio Troubleshooter.

Please follow the steps given below to run the Playing Audio troubleshooter.

a) Press Windows key + W key on your desktop.
b) Write Troubleshooting in the search box on the upper right hand corner.
c) Select the Troubleshooting option obtained after the search.
d) Select View All option from the left panel.
e) Select Playing Audio option.
f) Click on Next to perform the Network Adapter troubleshooter and follow the steps.

Method 2: Uninstall the Sound, Video and Game controller from your computer and install in compatibility mode from the manufacturer’s website.

Step 1: Follow this step only if you have installed the audio driver after you have upgraded to

Windows 8. Else move to next step.

Please follow the steps given below to uninstall and then reinstall the driver.

a) Press Windows key + X key when you are at desktop.
b) Select Device Manager.
c) Find and double-click Sound, Video and Game controller from the left panel to uninstall
d) Right-click the device, and click Uninstall.
e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
f) After the uninstallation is complete, reboot your computer as soon as possible.

Step 2: Go to the computer manufacturer’s website download and install the latest Audio Driver for Windows 8.

If the latest driver for Windows 8 is not available then you can follow the steps given below to install the drivers in compatibility mode. Follow the section “Apply a compatibility mode”

http://windows.microsoft.com/en-IN/windows-8/get-apps-devices-working

Write to us if you still face this issue. We will be happy to assist you.

Hi Tamoya,

Thank you for the reply.

Did you try to perform all the steps mentioned in the earlier post?

If yes, then please reply to us with the outcome of the methods which you have followed along with the details of the information asked earlier.

We will assist further.

I am having a similar problem. My computer  updated automatically at today 3:50pm. The volume was working earlier in the day. Then the speaker icon in the bottom corner became "X" out.

Interestingly if I plug a second audio device directly into motherboard audio jack it works until i run a program. When I ran a steam program the audio cuts out. I try a different game using a different service and same problem. When I exit the game now the audio is no longer sounding when i click the volume tab on the bar. 

I tried all the steps above to no avail. except step 2 of method 2  as  I can't contact a manufacturer as it is custom built. 

Windows Edition 8.1 pro

Processor intel R CoreTM i5-4690k CPU @  3.50GHz

Ram 8GB

x64 processor

Have tried all of the above but with zero success. 

To me this isn't a driver issue as I have never had an audio problem with any previous versions of Windows until version 10 was installed.  Even the install had serious issues that stopped the install that was supposedly due to driver issues.  Why should a driver ever stop a boot process during an upgrade install? 

There are oddities constantly occurring with Win 10 such as screens being disabled when typing so the typing is put on pause just like the audio issue.  Then it comes back for no reason.  Some times the Internet radio station is changed from play mode to pause mode but if I listen to the same station on my Android tablet this never occurs.  Sometimes I have to disable the audio card then enable it again and this fixes the problem.  Other times I have to disable the audio card, enable the speakers on my display, disable these speakers, then enable the audio card again and it works.  Sorry but this isn't an audio card issue but something in Windows that is causing the disabling of both my screen as well as the audio card.  Again, drivers were NEVER an issue in previous versions of Windows.  This is a Windows problem and could be easily traced if MS really looked into this but for whatever reason they don't want to do anything about it???  

Like others I have not been able to get this issue resolved.

Toshiba Satellite L750D-1CY laptop, AMD sound driver.

As I watch live streaming of sport, every few minutes the sound will completely fail. If I put the laptop into 'sleep' and then power it back up, the sound returns. Hardware and driver wise, there doesn't look to be any issue, and all is quiet in Event Viewer.

It is since the December 2017 'Creators Update' for Windows 10 that this has happened. Clearly this update has audio issues - ones which Microsoft DO NOT KNOW how to fix.