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my ps/2 mouse doesn't work in windows 10 correctly

hello every one

I have a ps/2 mouse and a wacom ctl 472-s usb pen mouse

my OS is windows 10 enterprise

and until a few days ago these two mouse were working flawlessly

but from a few days ago until now , when I turn my PC on , windows doesn't identify ps/2 mouse (no pointer , no moving , no clicks effect , no ....) .

this is funny that when I restart my system , ps/2 mouse is working

and when I want to enter my password , Without me typing anything, many characters are automatically typed into the password box, and more are added with the any click of the mouse. ( after that everything is OK in windows)

I think this is because of windows update issues ,

because when I uninstall ps/2 mouse driver ( by usb pen mouse when ps/2 mouse not working ) system restarts and ps/2 mouse work properly ! ( without I install ps/2 mouse driver , my ps/2 mouse driver manufacturer is microsoft )

somebody help me please

what's my system problem from ? windows update issues or driver issues ?

I'm getting crazy

thanks

Dear arminarab,

Glad to see you in our Microsoft Community.

May I ask whether you updated your system recently? Does the problem still exist?

The mouse driver is automatically installed when you uninstall the mouse driver and restart the system.Then ps/2 mouse work properly!

I believe the problem is a Microsoft mouse driver problem.

I am looking forward to your further reply.

Best regards,

Bob8 | Microsoft Community Support Specialist.

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hi dear Bob

thanks for your reply

yes , I updated my windows several time and the problem still exist.

my update history images :

my windows info :

Edition Windows 10 Enterprise

Version 21H2

Installed on ‎ 5/‎29/‎2022

OS build 19044.1889

Experience Windows Feature Experience Pack 120.2212.4170.0

I think my issue is related to mouse driver, but what should I do?

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Sorry for replying so late.

You can refer to the following methods.

  1. Unplug the wacom ctl 472-s usb pen mouse to see if the ps/2 mouse works.

  2. Find the ps/2 mouse in the device manager, select the update driver in the properties, and select the Microsoft driver, or select the driver of the corresponding brand. Also, we need a screenshot of the event interface in the ps/2 mouse properties.

  3. You can also roll back the system to a version before the mouse sounded abnormally.

Your patience and cooperation are highly appreciated.

Best regards,

Bob8 | Microsoft Community Support Specialist.

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Last updated November 24, 2022 Views 128 Applies to: