my pc randomly stuttering then restarting

Hi! since the 15th of this month my pc will stutter and restart on in own while im in the middle of something, now i can you use the internet and watch youtube and things like that but once i try to play a game it messes up, I've trying a clean boot and everything and it still did it, can anyone help?

Answer
Answer
Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, have you noticed any changes before the issue starts? have you installed any hardware or software that may trigger the issue? while waiting for your response, can you please check the System logs on the PC so that we can further examine the root cause of the issue?

To do this kindly follow the steps from this link:
https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.


Let me know how it goes and I hope that helps.

Bernard

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Hi, thank you for patiently waiting, upon analyzing and checking the DMP files, the error you have is amdkmdag.sys, this is your AMD Graphics driver, in this case, we need to reinstall the AMD Graphics driver, kindly follow the steps below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:
https://www.amd.com/en/resources/support-articl...

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:
Install AMD Radeon and automatically detect the AMD driver:
https://www.amd.com/en/resources/support-articl...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Last updated April 16, 2025 Views 32 Applies to: