my pc keeps freezing after closing a game.

My pc screen keeps freezing after I close any game, so i restart my pc and it takes like 10-20 mins to do so. i have checked for corrupted file, viruses, check my A hard disk drive if it broken, check for updates in windows but still when i play a game and than close it my whole screen freezes and its definitely not a hardware issue as i have a Dell G15 5515 Ryzen Edition.

Hi, I am Dave, I will help you with this.

1
Completely remove the current graphics driver using the widely available free DDU utility, then restart your laptop and go to the support page for your laptop on the Dell website to download and install their recommended version of the graphics driver.

A slightly older version of that driver is more stable than the latest version.

2
If that does not resolve the problem, open the Memory Diagnostics utility in Windows and use that to test your RAM.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated March 27, 2025 Views 6 Applies to: