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My newly built pc keeps blue screening

My Pc keeps crashingn randomly whether it be brwsing on the web or playing video games. Originally i thought it was chrome bc it kept crashing my pc when i opened it but ive restored to a previous save point where chrome isnt installed and I am still experiencing blue screens. The blue screen occurs for a few seconds and stays at 0% then restart my pc. The error is critical process died. Any insight would be appreciated

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today..

See if your computer is creating minidump files.

To find these files, this is the path "C:\Windows\Minidump".

First copy and paste all the minidump files you have to another folder and then zip it. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

Choose to share or right click and get the share link.

Please post the link to the ZIP file here so it can be reviewed.

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i cant find a minidump file

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Try forcing Windows to show failed drivers and produce minidump files, enable Driver Verifier for this.

Let the BSOD happen 3 times and then see if the files were created.

Before running Driver Verifier, create a new system restore point.
https://answers.microsoft.com/en-us/windows/for...

If you have problems starting Windows after enabling Driver Verifier, follow these steps:

Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

Do this two or three times.

Windows will boot into the Recovery Environment.

Go to Troubleshoot > Advanced Option > Startup Settings and click Restart.

When restarting, press 4 to enter safe mode.

Open command prompt as administrator, run these two commands and restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

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When i get bsod it stays af 0% when its reporting then restarts

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Even with Driver Verifier enabled, no files are being created?

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nevermind i think i fixed it, ive had any bsod issues yet since disabling driver verifier and am uncertain as to whether or not if the crash was due to driver verifier or not,
here are the files:
minidump - Matthew

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The file indicates that the cause of the BSOD is 'RtkBtfilter.sys' which is the Realtek bluetooth driver.

Go to the manufacturer's website, search for your system model and download the recommended bluetooth driver.

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Last updated April 16, 2025 Views 18 Applies to: