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my laptop restart automatically

my laptop keeps restarting on its own after reinstalling the windows 

it show stop code- VIDEO DXGKRNL FATAL ERROR

Hi MRIDUL

BSOD's are generally caused by a corrupt or incompatible device driver, in your case, most likely your video card device driver is at fault, however, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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other than this error i also get driver power state failure

this is the link to the minidump file you asked

https://drive.google.com/file/d/1lp75AQHTqrXQO6eOmMLbXW8rz4JAyv5P/view?usp=sharing

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Hi MRIDUL

Your minidump files indicate your Nvidia graphics card device driver as the cause of your system crashes . . .

Open Device Manager (accessible by right clicking your Start Button)
Expand the Display Adapters Section
Right click your video card and choose Properties
On the Driver Tab, choose 'Roll back Driver'

Restart your PC once done . . .

If that does not resolve the issue, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

1 person found this reply helpful

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Last updated April 20, 2024 Views 492 Applies to: