My laptop keyboard is having some issues .

Dear Pro Boy,

Hello! Welcome to the Microsoft Community.

I understand that your laptop keyboard seems to have some problems. I understand your feelings very well. I will try my best to help you.

First, you can enable the on-screen keyboard to test where your problem lies. Search for "OSK" and open the "On-Screen Keyboard". Then use the mouse to click the "L" button on the "On-Screen Keyboard" to check whether it can be output normally.

If it is, it means that your laptop keyboard may be physically damaged. It is recommended that you contact the laptop manufacturer to repair it.

If the input is still wrong. This may be a problem caused by some third-party software, or an error in the system itself. Please refer to the following two:

1. Clean startup, try to use clean startup, and check whether the problem still appears after eliminating the influence of third-party soft armor and services. If the problem is solved, you can follow the steps of clean startup to find the problematic software.

How to perform a clean boot in Windows - Microsoft Support

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

2. Check the integrity of system files and run DISM

Search for CMD, find the command prompt, and choose to run in administrator mode.

Enter the following commands one by one. Please be sure to execute the next command after the previous one is completed.

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

sfc /scannow

After the scan is complete, you can check the scan information to see if any problems have been found and fixed.

3. You can also check if the problem still exists in the new account:

• Press win+R and enter "lusrmgr.msc" to open "Local Users and Groups".

• Right-click the "Users" folder and select "New User".

• Enter the username and password and click "Create".

• Open "Settings", "Accounts", "Other Users", and find the newly created account.

• On the right side of the newly created account, select the account type and set it to Administrator.

• Now go to the newly created local account and see if the problem is resolved.

If you make any progress, feel free to let me know.

Best wishes

Pyke.D | Microsoft Community Support Specialist