My laptop keeps restarting itself after I attempted a reset, it restarts then turns off and restarts again then turn off again

Hello, I'm Estrella, and I'm here to assist you. I understand that this situation has been challenging for you. I'll do my best to help.

If an attempted PC reset resulted in an unexpected restart, it is possible that the recovery image is corrupted. I recommend performing a clean installation of Windows instead. This will wipe your system and address advanced issues.

If you have files to back up, please take a look at the link below.
https://answers.microsoft.com/en-us/windows/for...

Find an empty USB drive with at least 8 GB of space and a working computer, then follow the steps below:

1. Click this link: https://www.microsoft.com/software-download/win...
Under Download Windows 11 Disk Image (ISO), Click on "Download tool now."
2. Run the tool, create a bootable USB drive or ISO file, and deselect the 'Use the recommended options for this PC' box to choose the correct language and edition.

Detailed steps here: https://www.elevenforum.com/t/create-windows-11...

Once the process is done:

1. Connect the installation media to your PC.
2. Start your PC and press any key to continue. Click Next > Click Install Now.
3. When the Windows Setup starts, follow the on-screen instructions.

Note: If prompted for a product key, click 'I do not have a product key' and then click Next.

Make sure you install the same edition of Windows 11 (Home or Pro) that you previously had installed to avoid activation issues.

Please refer to this tutorial for a step-by-step guide:
Video: https://www.microsoft.com/windowsinsider/cleani...
https://www.elevenforum.com/t/clean-install-win...
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