my laptop keeps on crashing randomly

hi

i recently reset my laptop for a fresh start and it still crashes at random

here is I have tried

  • checked windows updates

  • driver updates

  • memory diagnostic

  • scanned for viruses

but nothing fixes it please help :(

here the error code thingy

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000096, 0xfffff8017061ebf0, 0xffffdf80551ef900, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\120124-13781-01.dmp. Report Id: d46d87df-fce3-4131-9e98-634c156e718c.

here is my laptop specs

Device name Squid

Processor AMD Ryzen 9 6900HX with Radeon Graphics 3.30 GHz

Installed RAM 16.0 GB (15.3 GB usable)

Device ID 243AA213-9061-40FD-8658-8F76192665E0

Product ID 00342-20849-77029-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen support

Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem. Please check if it creates a dmp file and share the latest dmp files for us to diagnose the cause of the computer crash. Thank you

Please find this folder.
C:\Windows\Minidump
Put the files in a zip
upload files to OneDrive
Share the link here.

Thank you

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I think this is the right thing

https://1drv.ms/f/c/59c6e416baf15155/Em7qVHsEeqhNkCQsc0aTwwUBgg_T-FQintJvPxQ-TURlxw

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Question Info


Last updated April 16, 2025 Views 9 Applies to: