My laptop is not working. Please help!!!

So….I suspected that my laptop might have some kind of virus. I couldn’t factory reset my laptop the regular way through settings. So I troubleshooted my laptop using the keyboard on the sign in screen. During the reset process it randomly shut off. I turned my laptop back on and it said “preparing” followed by “the computer restarted unexpectedly or encountered and unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer and then restart the installation.” I click ok and it just repeats the process with the same message. Help?

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Hello,

In this case, I am afraid you would have to do a clean install.

Video tutorial is available here: https://www.microsoft.com/en-us/windowsinsider/...

To perform a clean installation of Windows 11 using the Windows Media Creation Tool. You do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win... click on the "download now" button under "Create Windows 11 Installation Media"

Run the tool and select "Create installation media for another PC."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.
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Now these steps will  be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.
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Last updated April 17, 2025 Views 13 Applies to: