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My laptop is hacked. the laptop screen was frozen and displayed Microsoft help number to call.

My laptop is hacked. the laptop screen was frozen and displayed Microsoft help number to call. I called to that number she asked me to install ultra wide monitor. I did it and shared the username and password. Now she accessed my computer what should I do now? Please help!!

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Good day! This is Rodney A. an Independent Advisor here in Microsoft Community. My goal is to resolve your issue in a timely manner.

Please do not call the number as it is a scam.

Please force shutdown your device and you should be good.

This happens when you click a link while browsing and downloaded it. Opening Task Manager and closing the browser will fix the issue or Shutting down the computer.

Let me know how it goes, thank you!

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I haven't heard from you in while, as a result I will have to close this and mark as resolved. I you still need assistance, please feel free to reach out to us again. Thank you!

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I called to that number. they asked me to install ultra wide monitor and accessed my laptop. Now uninstalled the app but I am not sure still they are accessing my laptop?

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Hello,

That's great to know that you are with a Microsoft windows expert. It is possible that they are still in remote with your computer. Can you ask them? Do you have any form of communication?

Regards,
Rodney

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No, I don’t have any communication with them after that call. Should I stop using laptop, How can I know if they still in remote with my laptop?

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Hi Pravallika,

The number you called is not a Microsoft support number. It's a scam, and your system is most likely hacked. They may have installed a remote access trojan and stolen your credentials.

Please do the following:

1) Disconnect from the internet.

2) Use another computer to change your MSA password and other web passwords, and enable 2-factor authentication immediately.

3) Reset Windows (keeping files) by booting into Windows RE. Choose "Cloud download". You need internet access during this process.

See:

______________________________________________________________________________________________________
Ramesh, Windows Shell MVP 2003-2012.
If this post resolves your issue, pls mark it as an Answer.

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Hello,

You can turn off the device to make sure no one is remotely accessing your device.

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Question Info

Last updated February 25, 2025 Views 61 Applies to: