My laptop goes off suddenly since Windows 10 Update Version 1809

Since the feature update to Windows 10 (version 1809) got automatically installed on my laptop, I have been experiencing sudden shut downs when I am in battery mode. My battery could be almost full, and while I'm using my laptop, it would suddenly go off as if I forced a total shut down by pressing and holding the power button. I then have to plug in my adapter and start my laptop all over again. My battery has never shown any inconsistency, and everything seemed perfectly fine until the Windows 10 October Update (version 1809) that got installed on February 26, 2019.

Can anyone please offer a solution on how this can be fixed? Or is that an issue that Microsoft is aware of and working on?


Question Info

Last updated June 14, 2019 Views 8 Applies to:
Hi Isaac. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

Try the fixes here first for shutdowns:

Then Update your drivers from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.


But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given:

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest:

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.


Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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