my laptop doesn't have sound

Hi, I'm Robinson, an Independent Advisor and a Windows user like you.
This can be a problem with the chipset driver. You can use the Intel:registered: Driver & Support Assistant to install the latest driver. http://www.intel.com/content/www/us/en/support/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Hi Robinson, and thank you for your reply.

I tried Intel driver & support assistant but no audio driver detected.

I'm sorry, I'm running out of possible fixes and solutions. Since this is an open forum, let's see if another member of the community has an alternative solution to the issue.

Good Day Senorinaldi,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Audio driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

-Go to Control Panel
-In Control Panel, select Large icons from the View by drop down menu.
-Select Sound.
-Select the Playback tab
-Right click the Speakers and click Enable.
-Right-click it again and select Set as Default Device.
-Right click Speakers and click Properties.
-Click the Levels tab, then drag the volume slider towards the largest value.
-Click on Advance Tab
-Uncheck the box to "Allow Application to take exclusive controls on this device"
-Click OK.

Restart your computer and test the audio.

If issue persists, proceed with these steps.

-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Audio driver that was installed
-Right click and Uninstall

Once uninstalled, go to this link and download the driver.

https://global-download.acer.com/GDFiles/Driver...


https://global-download.acer.com/GDFiles/Driver...

Once the drivers is downloaded and installed, restart your computer and test the audio.


I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
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Good day Carlo TJ

Thank you so much for your help.

I'm sorry for late reply, already bought USB sound card and start my projects again (but I have to use headphone), I started to giving up, but then you came :)

I don't want to ruin step by step progress and I tried step 1 and step 2, but something got me stuck, here's the picture ..

I have to check show hidden devices in View tab to see Sound, video and game controllers item. And there's Microsoft Streaming Service Proxy item on it. Should i click next on this item?

When it was normal, The items on this tab is, Realtek HD Audio and Intel SST Audio. I failed to fix this problem when I installed Intel SST Audio driver. On some Realtek version are failed too but I will download all version and try one by one. I already tried installed Realtek version when it was normal, but it failed too

Ps. Someone said that maybe the problem is the connector from Audio device to mainboard. :(

Thank you Carlo TJ, have a wonderful day and stay safe

Sincerely

Seno