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My GPU keeps crashing and the external monitor turns off and sometimes my laptop shows the error video_dxgkrnl_fatal_error.

I have a dell G16 7630 ( Windows 11, i9-13900HX, integrated intel UHD graphics card and NVIDIA GeForce RTX 4060 8GB ), and I connected it to an alienware monitor ( AW3225QF ) via HDMI.

When I play games sometimes I encounter my GPU randomly shutting down and the monitor saying "no display input signal found", my PC shuts down after a while, sometimes it shows me a blue screen with the error message "video_dxgkrnl_fatal_error."

My GPU would still be at around 70 percent utilization and I still get this issues.

Troubleshooting I Tried :

1) Checked wether my Laptop and GPU are getting enough power and directly connected it into an outlet instead of a power strip.

2) Installed Intel ARC Control to get my drivers up to date.

3) Installed NVIDIA GeForce experience to get the drivers up to date.

4) Scanned for driver updates for windows.

Attached here are the minidump logs :

https://drive.google.com/drive/folders/1jblA8adN_fnXU3Uelg9eLKcpsOY03S80?usp=sharing

Please help me.

Hi, I am Dave, I will help you with this.

All your minidump file indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a couple of slightly older versions of the Nvidia device driver to find a version that is stable on your system.

A slightly older version of that driver is more stable than the latest version.
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave,

Thanks a bunch for the suggestion I followed the steps using DDU and did a clean scrub of my NVIDIA Drivers and then reinstalled stable drivers.

The crashing seems to have stopped for now but the games are being rendered at like 15 fps as opposed to the 60 fps they were running on earlier. Do you have any other suggestions at what I could check in this regard.

Thanks again.

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Try a different version of the drivers from the Nvidia website to find a version that is stable, all available versions of the drivers can be found on this link:

https://www.nvidia.com/download/find.aspx
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated April 16, 2025 Views 1,024 Applies to: