My printer started having problems only printing top 1/3 of sheet. Message was: error 0x97. LED screen on printer said to turn the the printer on and off - which I did several times using both the on/off switch and unplugging the machine. Doing this not only did not resolve the problem but now it won't print at all.
This problem began a few days after the hsrd.yahoo.com virus infected my computer. I put in a trial version of Kaspersky Small Office software and it did only a partial fix. The problem with the websites never finishing loading and extremely slow startup when computer is turned on still exist. This virus which has been around since 2013 is nefarious because it bypasses security software.
Has anyone got a solution to either problem. My $250 printer was 10 days out of warranty so I now have a $250 doorstop if I can't resolve the problems.
Thank you in advance for reading this and helping with my crisis...