My DVD Drive won't read DVD discs, but will read game discs, and CD's that contains files.

I have been searching for the past couple of months now.
Never had issues before and ever since the major 1803 windows 10 update, my driver is still not working properly. This is ridiculous.
My driver will read certain cd's containing files. Game cd's work fine.
Does not read my blu ray discs or dvds. The ONLY dvd I was able to have playing was 'Domino' but that was because I had a pop up option to download InterActual Player which I am assuming the software came with the dvd it self and was able to watch it through that.

Otherwise when I pop in a dvd, I can hear it trying to read the disc then it stops. If I right click on my driver and click format, nothing happens, if I click burn it says please insert CD.

I've uninstalled the dvd driver in device manager.

Tried to troubleshoot on my devices and didn't find any issues.
I looked up under disk management to see if I had to delete upper and lower filters and those were not even listed on there.
Autoplay is checked on.
I've even went through recovery mode to reset my pc.

And no the discs are not scratched.

here's my computer info

Sony Viao Laptop
Model: SFV15A18CXB

DVD Driver:

MATSHITA DVD-RAM UJ8D3

Windows 10

Processor: Intel(R) Core(TM) i7-3537U CPU @2.00GHz 2.00GHz

RAM: 12.0 GB
System type: 64-bit Operating System, x64-based processsor

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Replies (6)

Wilfredo_Soto

Independent Advisor

Hi, ChewbaccaNelson
I am Wilfredo an Independent advisor And I'm here to help you!!
How you doing today?

Try this

Use the Hardware and Devices troubleshooter
To open the Hardware and Devices troubleshooter, follow these steps:

Press the Windows logo key + R to open the Run dialog box.
Type control in the Run dialog box, then press Enter.
In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

if it does not work you can follow the instructions of the link for the possible solution to your Issue

https://support.microsoft.com/en-us/help/314060...

I hope it helps you, have a nice day!!!

Wilfredo Soto

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Mutated-Sushi

Again I did troubleshoot my devices and yet again it couldn't find any issues.

And I did everything on the link you supplied to me. Still no fix.

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Wilfredo_Soto

Independent Advisor

Check this link
IGNORE where it says (* To update driver, we recommend you to use Easy Driver. Its free version can help you find out and download the drivers that you need to update.
https://www.drivereasy.com/knowledge/dvd-wont-p...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Wilfredo Soto

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Mutated-Sushi

Yeah neither of those didn't work either.

In order for me to use a third party, the drive needs to be able to read the disc in the first place. Instead I get this error when I choose open disc then select my D drive.