My computer keeps shutting down...help please!

My computer shuts down unexpectedly...no warnings no error messages. I just installed Windows 7 successfully and it shut down after a few minutes online. Sometimes it shuts down after 2 or 3 minutes, sometimes longer. I was hoping it was a virus, so I did a clean install with Windows 7. Looks like that didn't help. Could it be the hard drive? Is there any way to troubleshoot what the problem could be? Could something inside the computer be loose? Any help would be really appreciated!

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Does the computer shut down and power off, or does it restart?

440 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It powers off.

62 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It just powers off completely. I'm surprised it's been on this long.

38 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is it a desktop or a laptop? Check temperatures - make sure it is not overheating.  Ensure there is adequate ventilation and airflow.

10 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It's a desktop...has plenty of space around it for ventilation.

6 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I will check back tomorrow...thanks so much for answering.

10 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Could be heat related, make sure computer has adequate ventilation, maybe use a small fan to
add some air flow. On a PC the cards, memory and cables (both ends) might need to be reseated.
Remove all power and remove and replace those, do not just snug. Can't do that on a laptop though.
Also check the Power Plan Advanced Options to be sure there are not some settings there than cause
the power off - Control Panel - Power Options.

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

------------------------------

Check with this utility just in case there is a blue screen situation.

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html

------------------------------

Also do this so you can see the likely bluescreens. (You may or may not be able to see
them if they occur even after doing this depending on the cause.)

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
http://www.winvistatips.com/disable-automatic-restart-t84.html

=========================================

What antivirus/antispyware/security products do you have on machine? Include any you have EVER
had on this machine including those you uninstalled (they leave remnants behind which can cause
strange issues).

----------------------------------------------------

Do these :

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

==========================================

After the above - its the process of elimination to rule out software :

How to troubleshoot a problem by performing a clean boot in Windows Vista or
Windows 7

http://support.microsoft.com/kb/929135

Use Advanced Tools to Troubleshoot Performance Problems in Windows 7 http://www.howtogeek.com/howto/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-windows-7/

Problems with overall system speed and performance
http://support.microsoft.com/default.aspx/gp/slow_windows_performance?p=1

Use Advanced Tools to Troubleshoot Performance Problems in Windows 7 http://www.howtogeek.com/howto/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-windows-7/

Problems with overall system speed and performance
http://support.microsoft.com/default.aspx/gp/slow_windows_performance?p=1

How to troubleshoot performance issues in Windows Vista
http://support.microsoft.com/kb/950685

Optimizing Microsoft Windows Vista Performance
http://support.microsoft.com/kb/959062

To see all that is loading bootup - wait a few minutes without doing anything - then Right Click
TaskBar - Task Manager - take a look at Appplications - Processes - Services - this is a quick
reference (if you have a little box on Lower Left - Show for All Users then check that).

How to Change, Add, or Remove Startup Programs in Windows 7
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

A quick check to see which are loading is Method 2 there - using MSCONFIG then post a list of
those here.
--------------------------------------------------------------------

Tools that should help :

Process Explorer - Free - Find out what files, registry keys and other objects processes have
open, which DLLs they have loaded, and more. This uniquely powerful utility will even show
you who owns each process.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Autoruns - Free - See what programs are configured to startup automatically when your system
boots and you login. Autoruns also shows you the full list of Registry and file locations where
applications can configure auto-start settings.
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Process Monitor - Free - Monitor file system, Registry, process, thread and DLL activity in
real-time.
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

There are many excellent free tools at Sysinternals
http://technet.microsoft.com/en-us/sysinternals/default.aspx

WhatsInStartUP - Free - This utility displays the list of all applications that are loaded
automatically when Windows starts up. For each application, the following information
is displayed: Startup Type (Registry/Startup Folder), Command -Line String, Product
Name, File Version, Company Name, Location in the Registry or file system, and more.
It allows you to easily disable or delete unwanted programs that runs in your Windows
startup.
http://www.nirsoft.net/utils/what_run_in_startup.html

There are many excellent free tools at NirSoft
http://www.nirsoft.net/utils/index.html

Window Watcher - Free - Do you know what's running on your computer? Maybe not. The
Window Watcher tells all, reporting every window created by every running program, whether
the window is visible or not.
http://www.karenware.com/powertools/ptwinwatch.asp

Many excellent free tools and an excellent newsletter at Karenware
http://www.karenware.com/

===========================================

Consider this an absolute must - manually updating your drivers.

Vista and Windows 7 love updated drivers so here is how to update the major ones.


This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

===========================================

Refer to this thread for many more excellent tips however be sure to check your antivirus
programs, update major drivers and BIOS, and also troubleshoot with the cleanboot method
first.

Performance and Maintenance tips
http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/19e5d6c3-bf07-49ac-a2fa-6718c988f125

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Check the behavior with a clean boot, or by booting into safe mode.  Does the behavior persist there?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Try this go to control panel, click power options, under the power scheme tab: change

 Turn off monitor to Never

Turn off Harddisk to Never

System Standby to Never

System Hibernates to Never and click ok

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I started up in regular mode and it shut down within 5 minutes. I have been in safe mode for over an hour. What is that telling me? How do I find out what is causing the problem? I just installed Windows 7 with a clean install hoping to get rid of any problems.

7 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated October 23, 2020 Views 90,523 Applies to: