My Computer keeps randomly crashing

Hi Spencer, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist, and just to confirm can you still use the affected device? if so, I need to analyze the error, can you please check if you have minidump files on the PC so that I can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Note: If you cannot see Minidump files, can you please check the System logs on the PC so that I can further examine the root cause of the issue?

To do this kindly follow the steps from this link:
https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.


Let me know how it goes and I hope that helps.

Bernard

Here are the minidump files

Hi Spencer, thank you for replying, it seems that I cannot access the link you have provided error: "Access Denied", moreover, I already requested access, please let me know once you have granted it so that I can check.

You should have access now

Hi, thank you for patiently waiting, as per checking and analyzing the DMP file you have, there is an error on your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

We need to run a clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

I installed that driver however the issue was even worse. It crashed 2 times almost instantly after rebooting. I do not have any other PCIe slots however I can try reseating the gpu. I also plan on trying an older driver. Worst case scenario do you think a clean reset and a fresh install of windows would work?

Hi Spencer, yes, the fresh installation will be the last method you can do, however, if the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues since clean installation of the GPU should address the problem if it's driver-related.