My computer is stuck on a black screen

So this all started about a year ago in 2023 when my computer just stopped responding. When I press the power button, it does sound like it’s turning on but all I see is a black screen. Ive been looking around on Google for things I can do to fix this issue but nothing works. Why I think this is happening is probably because when I let my little brother use it, i have noticed that he had downloaded a lot of unnecessary things. This is a 7-5 year old computer but it was completely fine before this happened.

Product No. XZ995UT#ABA

Serial No. MXL2300BWT

So this all started about a year ago in 2023 when my computer just stopped responding. When I press the power button, it does sound like it’s turning on but all I see is a black screen. Ive been looking around on Google for things I can do to fix this issue but nothing works. Why I think this is happening is probably because when I let my little brother use it, i have noticed that he had downloaded a lot of unnecessary things. This is a 7-5 year old computer but it was completely fine before this happened.

Product No. XZ995UT#ABA

Serial No. MXL2300BWT

If when you turn it on you see absolutely nothing but black screen (no manufacturer's logo, etc) something has probably failed in the hardware.

Take it to a reliable Computer Repair Shop and get them to check it over.

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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Last updated April 21, 2025 Views 17 Applies to: