my camera app shows a black screen since a few days. This has happened before when I did an update to Windows 10 and then it worked again after I rebooted the laptop. This time, I have restarted the computer, I have reinstalled the camera app, used the app troubleshooter and nothing has helped so far. What can I do so that I can use my camera again, which I need for Skype and Google Hangout meetings?
May 10, 2024
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HW
my camera app shows a black screen
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Press Windows key + X
Click Device Manager
Expand Cameras
Right click the camera, then click Uninstall
Note: If you don't see it under cameras, look under Imaging devices.
Exit device manager then restart.
Windows 10 should redetect it then reinstall it.
Check if the camera is working again.
If you have a third party Antivirus utility installed, please remove it.
Also check the manufacturers website for updated driver.
Best,Click Device Manager
Expand Cameras
Right click the camera, then click Uninstall
Note: If you don't see it under cameras, look under Imaging devices.
Exit device manager then restart.
Windows 10 should redetect it then reinstall it.
Check if the camera is working again.
If you have a third party Antivirus utility installed, please remove it.
Also check the manufacturers website for updated driver.
Andre
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groovypost.com
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HW
I did all steps described in your email, but the camera app still shows a black screen. Also skype and other tools do not allow use of the camera
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What is the make and model of your computer?
Which version of Windows 10 is installed?
Best,Which version of Windows 10 is installed?
Andre
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HW
I have an HP SPECTRE x360 Convertible 15-bl0XX and I have the Windows 10 Home edition with the latest updates.
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Manually install the drivers for your webcam.
Use this website to determine your product/model number.
Visit the HP Support Page and use this product number to visit your product’s specific page.
Go to “Drivers and Software” and locate the driver for your webcam. NOTE: the drivers for the webcam are sometimes bundled with the YouCam software.
Download and install this driver.
Reboot the PC.
Verify functionality.
Manually re-detecting the hardware.
Disconnect all external devices.
Shut down the notebook.
Remove the battery and AC power.
Press and hold the power button for 10-15 seconds.
Reinstall the battery and AC power. Then turn the notebook on.
Once Windows is loaded go back to Device Manager.
Selection “Action” and then “Scan for hardware changes.”
If Device Manager detects the hardware allow it to install.
If Device Manager does not detect the hardware see
See this article for additional troubleshooting steps:
https://support.hp.com/us-en/document/c03430151
If none of the above work, try performing a repair upgrade:
http://answers.microsoft.com/en-us/insider/wiki...
Best,Use this website to determine your product/model number.
Visit the HP Support Page and use this product number to visit your product’s specific page.
Go to “Drivers and Software” and locate the driver for your webcam. NOTE: the drivers for the webcam are sometimes bundled with the YouCam software.
Download and install this driver.
Reboot the PC.
Verify functionality.
Manually re-detecting the hardware.
Disconnect all external devices.
Shut down the notebook.
Remove the battery and AC power.
Press and hold the power button for 10-15 seconds.
Reinstall the battery and AC power. Then turn the notebook on.
Once Windows is loaded go back to Device Manager.
Selection “Action” and then “Scan for hardware changes.”
If Device Manager detects the hardware allow it to install.
If Device Manager does not detect the hardware see
See this article for additional troubleshooting steps:
https://support.hp.com/us-en/document/c03430151
If none of the above work, try performing a repair upgrade:
http://answers.microsoft.com/en-us/insider/wiki...
Andre
twitter/adacosta
groovypost.com
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HW
OK, I did not do any of this. Instead I turned off the computer and went shopping. AS I just turned it on, everything worked again. Very annoying, as I still don't know what caused it and how I can prevent it from happening again.
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Interesting, sometimes its the most simple of things.
Best,Andre
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