Hi Tom,
Welcome and thank you for giving us an opportunity to assist you with the query.
I understand the inconvenience caused, now that you have me with you let me take care of this.
This might have due to incorrect power settings\ incompatible driver.
Let us try the following steps and check if it helps.
Step 1: I suggest you to run power troubleshooter which will tell you if there is something
wrong with the power settings.
Follow these steps to run power troubleshooter.
-
Press Windows key + X key and Select Control Panel
-
Select Troubleshooting.
-
Select View All on the top left corner.
-
Run Power troubleshooter.
Step 2:
I suggest you to
reset and restore all of the default Power Plans back to their default settings. Follow the steps:
1. Press
Windows Key + X.
2. Select Command Prompt (Admin).
3. At the command prompt, type powercfg -restoredefaultschemes, and then press
ENTER.
4. At the command prompt, type exit to exit the Command Prompt window.
5. Restart the computer and check with the issue.
Step 3: Uninstall Microsoft ACPI-Compliant Control Method Battery, restart the computer and check.
1. Press Windows + R keys together to open the
Run prompt.
2. Type devmgmt.msc and press Enter. This will open Device Manager.
3. On Device Manager, browser to Batteries > Microsoft ACPI-Compliant Control Method Battery,
right-click on it and click Uninstall. After this restart the laptop and the battery charging should start.
Hope it helps.
Let us know the status, we are glad to assist you further.
