Hello everyone,
I have a Acer Aspire ES1-531/ 64 bit/ Windows 10 1803
I have had problems with my acer freezing in the past month more frequently, thought it's been happening since July I just never really noticed as it happened not very regularly. I have now ,alongside dealing with occasional and regular freezes, completely lost my network adapter (tried to uninstall because it wasn't working and then when I restarted my laptop the network adapter disappeared and I cannot relocate it).
Before the logs, I wanted to say that my acer charger isn't exactly working great. I have to place it in a very particular position for my laptop to charge or else it will go off. I thought I'd use it until it completely stopped working. Do you think this can cause the issue I am dealing with? I also have a bios update of v1.11. Thing is when I go online via acer product support online I see five different bios updates that seem to have come out after the v1.11 (1.15, 1.16, 1.18, 1.19, 1.22).
Below are some of the logs:
1)
Kernel-Power
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 15/11/2018 06:37:53
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: LAPTOP-428N27PT
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
0
0x0
0x0
0x0
0x0
0
0
0
0
false
1
0
false
0
2)
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 15/11/2018 07:15:10
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
User: LOCAL SERVICE
Computer: LAPTOP-428N27PT
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
application-specific
Local
Activation
{D63B10C5-BB46-4990-A94F-E40B9D520160}
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
NT AUTHORITY
LOCAL SERVICE
S-1-5-19
LocalHost (Using LRPC)
Unavailable
Unavailable
3)
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 15/11/2018 07:06:03
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: LAPTOP-428N27PT\Rahma
Computer: LAPTOP-428N27PT
Description:
The server {3C5E2B20-B911-44E2-A2DD-9F05E7B5E775} did not register with DCOM within the required timeout.
Event Xml:
{3C5E2B20-B911-44E2-A2DD-9F05E7B5E775}
4)
Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 15/11/2018 07:52:39
Event ID: 1014
Task Category: (1014)
Level: Warning
Keywords: (268435456)
User: NETWORK SERVICE
Computer: LAPTOP-428N27PT
Description:
Name resolution for the name directory.services.live.com timed out after none of the configured DNS servers responded.
Event Xml:
directory.services.live.com
128
02000000C0A82C01000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
5)
Log Name: System
Source: BTHUSB
Date: 15/11/2018 06:38:13
Event ID: 34
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.
Event Xml:
0x491f7fffff
0x1fffffff
6)
Log Name: System
Source: BTHUSB
Date: 15/11/2018 06:38:13
Event ID: 34
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.
Event Xml:
0x491f7fffff
0x1fffffff
7)
Log Name: System
Source: EventLog
Date: 15/11/2018 06:38:26
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The previous system shutdown at 06:19:49 on 15/11/2018 was unexpected.
Event Xml:
06:19:49
15/11/2018
9661
8)
Log Name: System
Source: TXEIx64
Date: 15/11/2018 01:59:41
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The Intel(R) Trusted Execution Engine Interface is being reset.
Event Xml:
9)
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 15/11/2018 01:33:19
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000012b (0xffffffffc00002c4, 0x0000000000000aae, 0x0000000004de7840, 0xffffca8194752000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d6cd2c73-59ab-4da7-bdb7-f0fd3f8f1165.
Event Xml:
0x0000012b (0xffffffffc00002c4, 0x0000000000000aae, 0x0000000004de7840, 0xffffca8194752000)
C:\WINDOWS\MEMORY.DMP
d6cd2c73-59ab-4da7-bdb7-f0fd3f8f1165
10)
Log Name: System
Source: Service Control Manager
Date: 14/11/2018 23:48:20
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The WsAppService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
WsAppService
%%1053
11)
Log Name: System
Source: Microsoft-Windows-Time-Service
Date: 14/11/2018 23:47:56
Event ID: 134
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: LAPTOP-428N27PT
Description:
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)
Event Xml:
No such host is known. (0x80072AF9)
15
time.windows.com,0x9
12)
Log Name: System
Source: EventLog
Date: 14/11/2018 23:47:45
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-428N27PT
Description:
The previous system shutdown at 23:30:53 on 14/11/2018 was unexpected.
Event Xml:
23:30:53
14/11/2018
48