my account got hacked and i speaked with microsoft support they said they will sent me email but they never did and i dont have a recovery code

microsoft support said they will sent an email in 24-72 hours if needed i got proof is mine from minecraft screenshots and videos and i dont got a back up email to help

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Hello,Dvir Oved

 

Welcome to Microsoft Community.

Thanks for your feedback, I understand that you have encountered some account issues.

Since the community does not have the authority to handle any account issues, therefore,We recommend that you check out the following resources for help regaining access to your account:

 Help with the Microsoft account recovery form

 How to recover a hacked or compromised Microsoft account

I also recommend checking the online chat to see if they have any other suggestions.

 See the steps below.

1. Open the link sign-in helper

2. Click "Contact Customer Service" at the bottom. (If what you see is to log in to contact support staff, then otherwise you can follow step 3)

3. In this section, you need to sign in to your personal Microsoft account.

Note: Only the personal MSA can be logged in, the company account login cannot display the correct content. If the account can't be connected, you can use a different account or create a new one;

4. Select "Other Products" under Products & Services, select "Manage Account Security," and click Confirm.

5. Select "Chat with Support Specialist in Web Browser" to access the chat window.

Looking forward to your questions being resolved soon.

Lugoo Bei | Microsoft Community Support Specialist

Welcome to Microsoft Answers!

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Last updated March 5, 2025 Views 19 Applies to: