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Multiple user accounts created on the computer running Windows 10

Hi team,

For a few weeks I have been fighting Windows 10 trying to get the store to work.  I have tried lots of suggestions such as setting up a new admin account and trying a clean boot.

I saw a post which says there may be conflict with separate users which Microsoft are looking into.  I decided to see how many users I have.

This is my personal laptop and so used by me only. I only have 1 user account to log on when I turn on, however i have found these users which I cannot simply delete:

I have also got this information from system properties:

I thought my main user profile was gavin 000 but not sure.

Any suggestions ?

Thanks

Gavin

Original title: Too many users

Hi Gavin,

As you are facing issues with multiple user accounts on your device, we will help you with this issue.

Do let us know the following to assist you better with  this issue:

  1. Have you created any of these user account before upgrading to Windows 10/ after upgrading to Windows 10?
  2. Is your device connected to any HomeGroup network?

I would like to inform that if you have created any of these user account, and deleted the accounts by choosing keep my data then, the user data would be stored on your device as visible in the screen shot.

Do let us know the user account existing on your computer?

Follow:

  1. Press Windows + R key together on your desktop screen.
  2. Type netplwiz and hit Enter.

Also, you may try below as well:

  • Press Windows + R keys, type ".." without the quotes and hit Enter.

Reply to the post with the required information to assist you further accordingly.

Thank you.

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HI Deepika,

Thanks for the reply.

 I have been using Windows 10 for about 9 months and so all modifications to users have been made under Windows 10 apart from: Home group user and Guest...these were both set up on Win 8.1 (modified way back in Jan 2015).  I think the home group was set up for an old printer we had so that all laptops in the house could print but don't use it now.

when I typed netplwiz there were 2 usernames came up...both using the same email address.  1 had a globe icon and the other a laptop screen (behind faces).  Both come up as administrators...does this make any sense ?

Regards

Gavin

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Any suggestions of what I could try ?

Regards

Gavin

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Hi community the problem still exists but my attention being drawn to the fact I also cannot get the recent update to install...could the two be linked ?

I have tried a clean boot but this has not helped with either problem.

Regards 

Gavin

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I have today bitten the bullet and tried to reset Windows 10...with keeping my files.  It does 1% then comes up with an error, turns itself off and goes back to the sign in screen.

I am getting rather annoyed with it now.  I cannot use store or any of its apps, i cannot do update KB3172985 and this slows down turning on time to over 45 minutes.

Any suggestions greatfully received.

Kind regards

Gavin

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Question Info

Last updated January 17, 2024 Views 3,861 Applies to: