MSVCR80.dll crashing everything on most machines.

I have several machines that get daily "Application Error" crashes with faulting module: MSVCR80.DLL version: 8.0.50727.6195.  These crashes are mostly Word/Outlook/Excel, but also happen for Explorer.exe, Acrobat, and even Wordpad.

I have done several things to try to fix this issue.  First I installed Visual C++ 2005 redistributable pack,  I also tried 2008 and 2010. I've tried office in safe mode and no add-ons for office products. I've updated everything; windows, office, acrobat, etc. I've read every article on the internet about this, but I can't figure it out.  I know this is related to MS side by side, but it always comes back to MSVCR80.dll.

Here are some examples:

Faulting application name: WORDPAD.EXE, version: 6.1.7601.17514, time stamp: 0x4ce797e0
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0x13c8
Faulting application start time: 0x01cf8fbbd1306f18
Faulting application path: C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0xf3c
Faulting application start time: 0x01cf8f05c55cfe41
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll

and the dump file for this:

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
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*** ERROR: Symbol file could not be found.  Defaulted to export symbols for lcshellx.dll -
Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ieframe.dll
*** ERROR: Module load completed but symbols could not be loaded for ieframe.dll
Unable to load image C:\Windows\winsxs\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL90.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATL90.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for GROOVEEX.DLL -
*** WARNING: Unable to verify timestamp for msvcr90.dll
*** WARNING: Unable to verify timestamp for msvcp80.dll
Unable to load image C:\Program Files\Adobe\Acrobat 10.0\Acrobat\AcroIF.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AcroIF.dll
*** ERROR: Module load completed but symbols could not be loaded for AcroIF.dll
Unable to load image C:\Program Files\Adobe\Acrobat 10.0\Acrobat\ACE.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ACE.dll
*** ERROR: Module load completed but symbols could not be loaded for ACE.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msgfilt.dll -
GetPageUrlData failed, server returned HTTP status 404
URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d6727a7/msvcr80_dll/8_0_50727_6195/4dcddbf3/c000000d/00008aa0.htm?Retriage=1

FAULTING_IP:
msvcr80!_invalid_parameter_noinfo+c [f:\dd\vctools\crt_bld\self_x86\crt\src\invarg.c @ 99]
72638aa0 83c414          add     esp,14h

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 72638aa0 (msvcr80!_invalid_parameter_noinfo+0x0000000c)
   ExceptionCode: c000000d
  ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0xc000000d - An invalid parameter was passed to a service or function.

EXCEPTION_CODE: (NTSTATUS) 0xc000000d - An invalid parameter was passed to a service or function.

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

FAULTING_THREAD:  000016f4

DEFAULT_BUCKET_ID:  STATUS_INVALID_PARAMETER

PRIMARY_PROBLEM_CLASS:  STATUS_INVALID_PARAMETER

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_INVALID_PARAMETER

LAST_CONTROL_TRANSFER:  from 72638aa0 to 72638aa0

STACK_TEXT:  
048cf35c 72638aa0 00000000 00000000 00000000 msvcr80!_invalid_parameter_noinfo+0xc [f:\dd\vctools\crt_bld\self_x86\crt\src\invarg.c @ 99]
048cf374 100126b6 0269cae0 0269ca80 72638a94 msvcr80!_invalid_parameter_noinfo+0xc [f:\dd\vctools\crt_bld\self_x86\crt\src\invarg.c @ 99]
WARNING: Stack unwind information not available. Following frames may be wrong.
048cf58c 027631e0 0b963860 000767e0 000768f8 lcshellx+0x126b6
00000000 00000000 00000000 00000000 00000000 0x27631e0


FOLLOWUP_IP:
msvcr80!_invalid_parameter_noinfo+c [f:\dd\vctools\crt_bld\self_x86\crt\src\invarg.c @ 99]
72638aa0 83c414          add     esp,14h

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  msvcr80!_invalid_parameter_noinfo+c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: msvcr80

IMAGE_NAME:  msvcr80.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4dcddbf3

STACK_COMMAND:  ~29s; .ecxr ; kb

FAILURE_BUCKET_ID:  STATUS_INVALID_PARAMETER_c000000d_msvcr80.dll!_invalid_parameter_noinfo

BUCKET_ID:  APPLICATION_FAULT_STATUS_INVALID_PARAMETER_msvcr80!_invalid_parameter_noinfo+c

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d6727a7/msvcr80_dll/8_0_50727_6195/4dcddbf3/c000000d/00008aa0.htm?Retriage=1

Followup: MachineOwner

This seems related to Acrobat, but I have several people with the same problems who don't have acrobat installed.

Answer
Answer

Hello Tuffcor,

Thank you for posting your query in Microsoft Community Forum.

The issue is centered around the .dll file you mentioned. So, I would suggest you to try the following steps and check if the issue persists.

Method 1:
Try to run a System File Checker (SFC) scan to fix issues related to system file corruption:
i. Go to Start, click All Programs and open Accessories.
ii. Right click on Command Prompt in the Program list and then select Run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
iii. In the Command Prompt, type the following command, and then press ENTER:
 
sfc /scannow
For more information refer to this link:
http://support.microsoft.com/kb/929833/en-us

If this method does not help, proceed to the next method.

Method 2:

Step 1: Try to run the fixit: Fix problems that programs cannot be installed or uninstalled. This utility removes any corrupted registry patches of the previous versions of uninstalled programs as well as fixes problems that new programs from being installed.

Step 2: After running the troubleshooter, try to register the concerned .dll file.

  1. Click Start, type cmd in the Start search.
  2. Right click on cmd and click on Run as administrator.
  3. In the Command prompt, type the following commands and hit ENTER after each command.
    takeown  /f  MSVCR80.dll
    regsvr32 MSVCR80.dll
  4. Close the Command prompt after running the above two commands.
  5. Reboot the system and check if the issue persists.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

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Question Info


Last updated May 5, 2024 Views 39,812 Applies to: