MS UPDATE FAIL causes api-ms-win-downlevel-user32-l1-1-0.dll MISSING

Since windows update ran a couple of days ago (this update inc ie10), I cannot run anything no application will run.

reports the following missing files.
  • api-ms-win-downlevel-user32-l1-1-0.dll
  • api-ms-win-downlevel-ole32-l1-1-0.dll 
  • wininet.dll
I have tried restore but this wont work as it says AV is running but i cant shut that down due to missing file errors when i try to run it.
  • sfc /scannow reports no errors
  • win7 disc repair reports that a camera or device is plugged in and wont repair when nothig is plugged in.
  • cant run ms fix it as reports out the missing file error.

All was fine until this ms update ran


Please help I have worked for a client thats needs finishing ASAP.

Steve

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

The SAME thing happened to me after the WIndows update yesterday.  Have you found a solution?

<Removed PII>


376 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

No solution at moment mate' very frustrating as I have a deadline on a website.

Come on ms please HELP

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I think there was something in that Windows Update that caused this problem. 

While I prefer IE, my firefox still works, as does my e-mail.  The "missing .dlls" also shut down my Weather Bug, Adobe update, DivX updater, and Yahoo IM.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I agree that this problem is likely caused by the Windows Update. Otherwise, why would several people be reporting the exact same issue after updating? Frankly, I am surprised that this thread hasn't absolutely exploded with comments; surely hundreds of thousands, if not millions, of Win 7 users have been affected!

I am afraid that MS will ignore this, unless a lot more people start reporting this problem out!

Right now, Google Chrome is the only working browser I have, but it cannot automatically update. McAfee and Carbonite won't start (and have in fact disappeared from my task bar). The "helpful" suggestion that MS has is to re-install these programs, but of course downloading is blocked because of the missing .dll's.

Is MS listening????

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

have any of you guys tried to call support about this - I may have too tomorrow.

Has anyone got another machine running win 7 on and tried to copy the files over manually ?

Had anyone tried to get the files of the windows disc ? or tried a re installation.

I have tried to run repair but it bombs as missing files aaaaaarrrrrrgggghhhhhhh


Steve




2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

right so far boys i have managed to resolve the user32 and ole32 dll issues by obtaining them from www.zhaodll.co

all went well mind but get the right vesion x86 vs x64 etc 

Then i got the api-ms-win-downlevel-shlwapi-l1-1-0.dll issue

so i tried the same this bombed my machine into a death spiral where i could only just about roll it into cmd mode off advanced recovery etc.

I tried deleting renaming and moving but with no joy, the only way i got rid off it was to use a stand alone HDD reader using a sata to usb to the laptop (not the main machine) after removing the shlwapi.dll file i am at least back into a limited windows setup and backing up my 300gb before trying the next solution or just reinstalling from the win disc.

ps THANKS for the freakin help MS 

Steve

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

My sympathies, Steve. I hope you are able to recover. 

I have retreated to an old computer running XP, out of sheer terror. I am afraid to use my Win 7 machine because all the firewalls and antivirus are off; can't turn them back on.

I am going to search the other Communities to see if a similar conversation is going on & if someone has found a solution. If that fails I will try reinstalling Win 7. Nothing to lose; can't use the computer as it is!

Problem is, my machine was upgraded to Win 7 from Vista (ugh! And thanks for the Vista experience, MS!). If I reinstall the Win 7 OS, it reports back as being counterfeit and I am days with MS getting that mess straightened out.

I will let the Community know what happens...


1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have asked an MS engineer who is responding in another thread about problems with installing IE 10. I asked him to come over and check this thread, to see if he can help us.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Nice on Dan - still backing up here mate

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

[Dan pinged me but I'm not a MS Engineer.]

 

@Steve only =>

 

What updates did you install last week?

 

Possibilities include KB2809289, KB2814124, KB2807986, KB2791765, KB2670838, IE10 plus a few updates for MS Office.

 

Note: KB2670838 is an IE10 Prerequisite Update. If KB2670838 wasn't already installed, it would have been "drive-by" installed when you installed IE10 (in which case KB2670838 prolly wouldn't be listed in Installed Updates or Update History.

 

PS: Was IE10 Release Preview installed?  Is Automatic Updates set to the Automatic configuration and if so, was IE10 installed via Automatic Updates?

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

@Dan => To avoid confusion & duplication of effort, it would be best to post any/all further follow-up in replies to your own, new thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/ms-update-fail-causes-api-ms-win-downlevel-user32/fc65057b-984f-40ef-bd6b-60666f9c7c6a

 

=========================================================

 

For home users, no-charge support for security updates (only!) is available by calling 800-MICROSOFT (800-642-7676) in the US or 877-568-2495 in Canada. [1] [2]


For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website: http://support.microsoft.com/common/international.aspx?rdpath=4


=================================================
[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

[2] KB2670838 & IE10 are NOT security updates!

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated July 26, 2020 Views 95,525 Applies to: