MS UPDATE FAIL causes api-ms-win-downlevel-user32-l1-1-0.dll MISSING

Since windows update ran a couple of days ago (this update inc ie10), I cannot run anything no application will run.

reports the following missing files.
  • api-ms-win-downlevel-user32-l1-1-0.dll
  • api-ms-win-downlevel-ole32-l1-1-0.dll 
  • wininet.dll
I have tried restore but this wont work as it says AV is running but i cant shut that down due to missing file errors when i try to run it.
  • sfc /scannow reports no errors
  • win7 disc repair reports that a camera or device is plugged in and wont repair when nothig is plugged in.
  • cant run ms fix it as reports out the missing file error.

All was fine until this ms update ran


Please help I have worked for a client thats needs finishing ASAP.

Steve

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The SAME thing happened to me after the WIndows update yesterday.  Have you found a solution?

<Removed PII>


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No solution at moment mate' very frustrating as I have a deadline on a website.

Come on ms please HELP

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I think there was something in that Windows Update that caused this problem. 

While I prefer IE, my firefox still works, as does my e-mail.  The "missing .dlls" also shut down my Weather Bug, Adobe update, DivX updater, and Yahoo IM.

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I agree that this problem is likely caused by the Windows Update. Otherwise, why would several people be reporting the exact same issue after updating? Frankly, I am surprised that this thread hasn't absolutely exploded with comments; surely hundreds of thousands, if not millions, of Win 7 users have been affected!

I am afraid that MS will ignore this, unless a lot more people start reporting this problem out!

Right now, Google Chrome is the only working browser I have, but it cannot automatically update. McAfee and Carbonite won't start (and have in fact disappeared from my task bar). The "helpful" suggestion that MS has is to re-install these programs, but of course downloading is blocked because of the missing .dll's.

Is MS listening????

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have any of you guys tried to call support about this - I may have too tomorrow.

Has anyone got another machine running win 7 on and tried to copy the files over manually ?

Had anyone tried to get the files of the windows disc ? or tried a re installation.

I have tried to run repair but it bombs as missing files aaaaaarrrrrrgggghhhhhhh


Steve




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right so far boys i have managed to resolve the user32 and ole32 dll issues by obtaining them from www.zhaodll.co

all went well mind but get the right vesion x86 vs x64 etc 

Then i got the api-ms-win-downlevel-shlwapi-l1-1-0.dll issue

so i tried the same this bombed my machine into a death spiral where i could only just about roll it into cmd mode off advanced recovery etc.

I tried deleting renaming and moving but with no joy, the only way i got rid off it was to use a stand alone HDD reader using a sata to usb to the laptop (not the main machine) after removing the shlwapi.dll file i am at least back into a limited windows setup and backing up my 300gb before trying the next solution or just reinstalling from the win disc.

ps THANKS for the freakin help MS 

Steve

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My sympathies, Steve. I hope you are able to recover. 

I have retreated to an old computer running XP, out of sheer terror. I am afraid to use my Win 7 machine because all the firewalls and antivirus are off; can't turn them back on.

I am going to search the other Communities to see if a similar conversation is going on & if someone has found a solution. If that fails I will try reinstalling Win 7. Nothing to lose; can't use the computer as it is!

Problem is, my machine was upgraded to Win 7 from Vista (ugh! And thanks for the Vista experience, MS!). If I reinstall the Win 7 OS, it reports back as being counterfeit and I am days with MS getting that mess straightened out.

I will let the Community know what happens...


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I have asked an MS engineer who is responding in another thread about problems with installing IE 10. I asked him to come over and check this thread, to see if he can help us.

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Nice on Dan - still backing up here mate

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[Dan pinged me but I'm not a MS Engineer.]

 

@Steve only =>

 

What updates did you install last week?

 

Possibilities include KB2809289, KB2814124, KB2807986, KB2791765, KB2670838, IE10 plus a few updates for MS Office.

 

Note: KB2670838 is an IE10 Prerequisite Update. If KB2670838 wasn't already installed, it would have been "drive-by" installed when you installed IE10 (in which case KB2670838 prolly wouldn't be listed in Installed Updates or Update History.

 

PS: Was IE10 Release Preview installed?  Is Automatic Updates set to the Automatic configuration and if so, was IE10 installed via Automatic Updates?

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

@Dan => To avoid confusion & duplication of effort, it would be best to post any/all further follow-up in replies to your own, new thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/ms-update-fail-causes-api-ms-win-downlevel-user32/fc65057b-984f-40ef-bd6b-60666f9c7c6a

 

=========================================================

 

For home users, no-charge support for security updates (only!) is available by calling 800-MICROSOFT (800-642-7676) in the US or 877-568-2495 in Canada. [1] [2]


For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website: http://support.microsoft.com/common/international.aspx?rdpath=4


=================================================
[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

[2] KB2670838 & IE10 are NOT security updates!

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Last updated July 26, 2020 Views 95,530 Applies to: