ms-settings:personalisation-background

Whenever I select personalize I get an error.And everytime I restart my PC the background fit changes to stretch.

 

Question Info


Last updated September 16, 2019 Views 18,309 Applies to:

Hi Vishnu,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. Don’t worry. We will assist to resolve this issue.

Does this issue occur only while selecting personalization?

For now I suggest you to follow the below steps and check if it helps:

Step 1: Run SFC Scan.

What is SFC (System File Checker)?

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the steps given in the below article to perform SFC scan:

https://support.microsoft.com/en-us/kb/929833?ppud=4&wa=wsignin1.0

Note: Steps applies to Windows 10 as well.

Step 3: Perform DISM.

  1. Press Windows key + X
    Click command prompt (Run as administrator)
  2. In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:
  3. DISM.exe /Online /Cleanup-image /Scanhealth
    DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter

Let us know if the information was helpful to you. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

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issue resolved by create a new Windows profile.

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Hi Atif,

Thank you for the update.

It is good to note that the issue is resolved. Now, you could try the following steps to transfer the data from the corrupt user account to the newer profile. Refer to the following steps:

Go to Windows Explorer to navigate to C:\Users to the account you
want to COPY - Right Click on the Folders (and/or files) and COPY - go to the other account
and PASTE where you want to put them. Repeat as needed.

NOTE: Do not delete the folders and files from the account they are in until you are sure they are duplicated where you need them.

Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.

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No, issue is not resolved.

That person is just stating what they think is wrong. It does not solve this issue (ms-settings error).

SFC and DISM ran without errors, restarted, this ms-setttings error issue remains......

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can not access Windows key+X nothing pops up nor can run command prompt in administrator mode

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Hi,

We would like to know more about this concern. Please answer the following information:

  • What happens when you try to press and hold the Windows key + X?
  • Have you tried to type "cmd" on the search bar to access Command Prompt?

Let us know how it goes.

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I have the same problem. Not only I get the same message when I try to change the desktop background, but I also can't access several applications or menus (calculator, configuration, etc).

I restored the system to a previous point and it was apparently solved, but now today is back to the same thing.

I've tried running the SFC and DISM commands, but nothing happened. I also tried to create a new user and it didn't work either.

I'd appreciate your help.

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Hi Andres,

To address your issue, we'd like to know the result of both System File Checker scan (SFC) and Deployment Image Servicing and Management (DISM) tool. If possible, please send us a screenshot of it.

We look forward to your response.

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