Movies & TV player not working today?

Hi, I'm Elise, and I'd be happy to help with your issue.

It could be an issue with a faulty update for the app or Windows.

Could you try use something like VLC player to open the files, to confirm the issues doesn’t lie with the files themselves?

http://www.videolan.org/vlc/

Please let me know if you need any further assistance.

Kind Regards,
Elise

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Files are working well with VLC & media players, but TV & Movies player is down and not running.

Any specific service to be checked? or Update?

I suspect that the video file you are trying to play is no longer supported by Movies & TV after an app update. Do you know what format or codec it uses?

It's not just a single video. It's not playing any type.

Unfortunately I am not sure how to assist further, hopefully another advisor will be able to assist further.

Kind Regards,
Elise

Hello, I'm Greg, here to help you with this.

It sounds like Movies & TV player has lost it's default to the new Media Player. This may be due to an Update. I'll show you how to change it back or if that doesn't work how to troubleshoot the error you're getting or repair Movies & TV app:

1) Check in Windows Settings > Default Apps > Set default by App > Movies & TV, change Media Player to Movies & TV app, Set as Default. Now try opening a Movies & TV video again.

2) Try these fixes for the error Windows cannot find:

https://thegeekpage.com/fix-for-windows-cannot-...

https://windowsreport.com/fix-windows-cannot-fi...
(Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

https://www.youtube.com/watch?v=NNN7AWxKr4A

If those don't help then 1) Try these fixes first for Windows 11 Movies & TV app not working:

https://www.videoconverterfactory.com/tips/movi...

https://www.makeuseof.com/windows-11-films-tv-fix/

https://www.youtube.com/watch?v=7v8AhRFNZjE

3) If those fixes don't work then try these fixes first for Windows 11 Movies & TV app not working:

https://www.videoconverterfactory.com/tips/movi...

https://www.makeuseof.com/windows-11-films-tv-fix/

https://www.youtube.com/watch?v=7v8AhRFNZjE

3) If those fixes don't work then Go over Windows 11 with this Performance Checklist to try to find and fix problems:
https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Based on the detailed results you post back, I will have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.