Hello Molly,
This may occur if some Windows services are corrupt or if any virus or malware is present in Windows. To provide you better assistance, we’d like to know more details about the issue.
- Have you made any changes on your computer prior to the issue?
- Have you installed the latest Windows updates?
- Are you using a wired or a wireless mouse?
- Does this happen with any particular application?
- Does the box around your cursor moves with it or is it just stuck at the bottom left of your screen?
As an initial troubleshooting, we suggest that you follow these methods:
Method 1: Run the SFC (System File Checker)
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Refer to this
article to run SFC.
Method 2: Perform a clean boot
Perform a clean boot and check if there's any third party software causing the issue. Refer to this article
and follow the instructions given.
We’ll be waiting for your response.
