Mouse Cursor Flickering

Hello,

  I've been doing heavy research on this problem of a flickering mouse cursor and haven't turned up a solution that fits. My mouse cursor began flickering a few days ago.  I tried the Task Manager CPU usage trick, I don't quite understand what I'm looking at/for. I see nothing but the Idle process using any CPU at 99. The rest is "00".

I'm running on a Lenovo B590 laptop with Win7 Professional. About a month ago, I had downloaded Free Skype Video Recorder (as well as Skype regular) and thought that they may have caused this flicker. So, I successfully un-installed Skype and after downloading the Wise Program Un-Installer program, I forced an un-install of the Skype Recorder (as it wouldn't un-install normally).

Now both Skype-related programs seem to have been un-installed, but my mouse pointer still flickers both in my Firefox browser and outside the browser. Any suggestions out there to get rid of this pesky problem?

Thanks in advance

~ Laila

Hello Laila,

Thank you for posting your question on Microsoft community.

I appreciate you for providing details about the issue and your efforts towards resolving it.

This may occur if some Windows services are corrupt or if any virus or malware is present in Windows.

Please refer suggestions from whoppapapa replied on March 21, 2010 and check if it helps.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-7-mouse-control-and-screen-flicker/374a06cf-7fab-41c1-a2e6-30873ba91872

Please also run Microsoft safety scanner to remove any virus or malware.
Refer:
Microsoft safety scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

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Hello Ratandeep,

  Thanks for your swift response.

  I've tried both suggestions. Adjusting settings with the 'Desktop Windows Manager Session Manager' didn't change anything.

  Next, I downloaded and ran the Microsoft Safety Scanner. First did a Quick Scan which turned up clean - then a Full Scan which also reported no malware, spyware, or viruses were detected.

  The flickering mouse cursor problem still persists. It flickers every 4-5 seconds.

  Is there anything in the Task Manager specifically I should look at that pertains to this issue?

- Laila

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Hello Laila,

Thank you for your response.

I appreciate your time.

I would suggest you to perform clean boot and check the issue.
Refer this article:
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/kb/929135

Clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program.

Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

Please keep us updated.

Thank you

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Hello Ratandeep,

  I think I have found what is making my mouse cursor flicker.

I opened the Task Manager and noticed that a process that's running called "igfxsrvc Module" kept showing up every time the mouse cursor flickered. However, when I try to End The Process, it gives me a popup that looks like this ~~>

    So, how do I disable this thing?

 ~ Laila

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Hello Laila,

Thank you for the reply.

I appreciate your patience and efforts.

It seems to be a permission issue.

I would suggest you to try stopping the required process in built-in administrator account.

To enable built-in administrator account, please follow these steps.

a. Click Start and type cmd in start search box.

b. Right click cmd in search results and click run as administrator.

c. Type the following command in command prompt and press Enter.

net user administrator /active:yes

Later, you may disable built-in administrator account by using this command.

net user administrator /active:no

Please keep us posted.

Thank you

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Ratandeep,

  Thanks again for all your patience, suggestions and support.

You have given me good insight into the operations of my computer which will become useful again for troubleshooting in the future.

  I have found the solution and am posting it here for any other users who may encounter a similar problem.

1. Open Task Manager

2. Right click on the Process named "igfxsrvc Module"

My research has turned up that this is a 'non-essential' piece of Windows installed by Intel and has been known to cause issues with some Windows users before.

3. Open File Location (it should take you to the System 32 index with the correct file already hightlighted)

4. Rename the "igfxsrvc Module" file. I chose to rename mine "igfxsrvctest".

My mouse cursor immediately stopped flickering after performing these steps.

This is an excellent community support forum and I shall refer here again if any new issues should arise!

Best Regards,

~ Laila

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Hello Laila,

Thank you for the update.

I am glad that you managed to fix the issue.

I hope that your suggestions may help other community members to resolve similar issues.

I appreciate your efforts.

Please feel free to reply, if you have any other issues with Windows.

Thank you

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Last updated September 28, 2020 Views 46,475 Applies to: