Mouse and keyboard not working.

My mouse and keyboard doesn’t work, everything else is fine. I’ve tried them on another computer and they work just fine... help
hi

Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Keyboards
Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

Try connecting the keyboard to a different USB port if its a USB wired keyboard.

Press Windows key + X
Click Device Manager
Expand Keyboards
Right click keyboard
Click Uninstall

Exit Device Manager then restart

Reset your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

Information in the above link is sourced from a trusted Microsoft MVP Blog.

Note: This is a non-Microsoft website. The page appears to be providing

accurate, safe information. Watch out for ads on the site that may advertise

products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to

download and install it.

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I can’t because the mouse and keyboard isn’t working

15 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi HelpPleasexw1234

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot with you Mouse and Keyboard working . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

4 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi. HelpPleasexw1234

My name is Anthony, an Independent Advisor trying to help.


Did the error you present occur after a Windows update? If this happened after a Windows update to fix it, go back to the previous version of Windows.

Restart your computer 3 times manually (with the reset button) if your device does not have it disconnected, before it starts or loads the system enters with f5 or f8, we select the advanced settings until we see more, we choose to restore to an earlier version of Windows, when you put on the screen: "restart ..." we restart manually and wait, with this we return to the Windows we had before and here if keyboard and mouse work.



Best Regards.
Anthony. -

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey, im now resetting my computer :)

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Perfect, perform the indicated steps if you still need help I'm here to help...

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello,

Please try these suggestions:

  • Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. 
  • Try using a different USB port on your PC.
  • If you use a USB hub between the device and the PC, make sure the hub has power. If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC.
  • Make sure that the cables on your device aren't damaged in any way.
  • Check any battery-powered devices to see if they are fully charged or have fresh batteries.
  • Make sure there’s no dirt blocking keys or sensors.
  • Update your device with these steps:

  1. In the search box on the taskbar, type device manager, then select Device Manager from the list of results.
  2. In the list of hardware categories, find the device that you want to update, and then double-click the device name.
  3. Click the Driver tab, click Update Driver, and then follow the instructions.

  • If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC. If the device doesn't work on the other PC, you might need to replace it.

See other suggestions mentioned in this support article: https://support.microsoft.com/en-in/help/17417/windows-mouse-touchpad-keyboard-problems.

Hope this helps!

___________________________________________________________________________________________________

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP · Windows Help (www.kapilarya.com)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated August 11, 2020 Views 6,151 Applies to: