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Mouse and keyboard not working after April 2017 Windows 10 update

Installed updates yesterday, April 4, 2017. After restart keyboard and mouse no longer responding. I have an older Dell Studio 8300 desktop. System starts ok, but I can't log in.

Hi Bruce,

We would like to know more about your concern. Please provide the following information:

  • What troubleshooting steps have you done so far?
  • Have you tried using a different mouse and keyboard to isolate the main issue?
  • Are you getting any error messages when performing the action?

We will be waiting for your response.

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Installed updates yesterday, April 4, 2017. After restart keyboard and mouse no longer responding. I have an older Dell Studio 8300 desktop. System starts ok, but I can't log in.

I have the same problem.

No keyboard or touchpad function immediately after windows 10 update 5 April 2017.

Dell XPS L502X.

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I noticed several postings over the past couple of years from people having the same or similar problem. One recommendation said to shut down, unplug and remove battery (from a laptop in one case). I shut down and unplugged my desktop (no battery removal), restarted, and the problem was solved. 

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Mine's an Asus X55LN.

My external keyboard stopped working even before the required restart.

Only external mouse worked after.

Reinstalled the ones with errors, didn't work.

Reinstalled with latest drivers manually, only the built-in keyboard worked.

Reinstalled all with errors again with latest drivers, now only externa keyboard is working.

All those done in-between restarts, ofc.

I fear nothing will work next time, so I'll just leave it there for now.

Please help, Microsoft.

UPDATE:

I installed the Creators Update manually through the Update Assistant.
Everything is working fine again.

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Last updated July 7, 2020 Views 2,109 Applies to: