Most touchpad settings suddenly missing/moved

I'm experiencing a weird issue with the touchpad settings in Windows 10. My computer is an HP Spectre X360 laptop, 2017 model I believe, and the touchpad is a Synaptics HID TouchPad. Last night, I tried to turn my touchpad off (didn't need it, since I have a Bluetooth mouse), and neither the normal on/off switch nor the "enable touchpad while a mouse is connected" checkbox worked - the touchpad refused to turn off. I ignored it for a little while, then shut down my computer for the night. This morning, I turned my computer back on to discover that the vast majority of the touchpad settings in the normal Windows settings menu are completely missing, leaving only a dropdown box for changing the touchpad sensitivity.

Having been unable to find any solutions on Google, I asked a Microsoft agent for help; they directed me to try and download/install the latest version of the appropriate touchpad driver for my machine from the HP website. Turns out the driver I was using was the latest version (Synaptics TouchPad Driver (Windows 10 v1809/v1903)) - the reinstall did nothing, even after another reboot. I also asked my mom, since she works in IT; she informed me that the Mouse Properties dialog box will have touchpad driver settings on some computers, but it doesn't on mine. I searched Synaptics in the Windows Search box at the bottom left, following advice from another Google search for what to do, and the first hit was a dialog box called Synaptics Pointing Device, which seems to have all of the missing settings, albeit in a very different interface. I'm not sure if that existed before last night or not, since I never had a reason to go looking for it.

So the touchpad settings seem to have suddenly migrated, without my doing anything or asking them to. I'm still somewhat annoyed, since I just had to waste two hours of an otherwise busy day on this and the Synaptics Pointing Device dialog won't let me pin it to the Start menu, which was where I had the touchpad settings menu pinned for easy access (I like to be able to switch back and forth quickly between mouse/disabled touchpad for gaming and no mouse/enabled touchpad for bringing my laptop to class). I can pin this dialog to the taskbar for an effective workaround, but it's easier to misclick things on the taskbar so I prefer to keep as few things there as possible.

Any idea how this could have happened, and/or how to put the touchpad settings back where they belong?

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Go Settings, Devices, Mouse, Additional mouse options, Touchpad.
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lacrumb

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That's just the problem: there isn't a separate Touchpad tab under Mouse Properties (the dialog that came up from the "Additional mouse options" link, which I have been in and out of throughout this whole process), or at least there isn't on my machine.

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Hi Gwyn. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

The surest way to fix a touchpad is to first assure you have the very latest touchpad driver from the HP download page here for your exact Serial and Product number:
http://support.hp.com/us-en/drivers. The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Windows Update drivers are never enough.

While doing this also Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. If not try Update Driver > Browse > Let Me Pick to try all previously installed drivers.

If that doesn't work then try uninstalling driver, Restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

See the troubleshooting steps here: https://support.microsoft.com/en-in/help/402786...

Go to Settings > Devices > Touchpad to go over the Settings. Then choose Additional Settings which opens the Mouse properties box. The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is attached. This prevents palm drag from causing the cursor to jump

If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here:
https://www.howtogeek.com/223864/how-to-uninsta...

You can also go into Repair Mode by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc... to use the new Uninstall Updates button in Advanced Troubleshoot Options: https://pureinfotech.com/uninstall-updates-adva....

You can also use System Restore from within Windows or the above Repair Mode to get back before the problem began, then check for Updates with the Hide Update tool and hide them:
https://www.windowscentral.com/how-use-system-r...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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I don't have the touchpad setting at all after win10 update.

WHAT SHOULD I DO?

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I downloaded the latest driver of touchpad.

but nothing appears!

laptop model - HP stream 11

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Go to Additional mouse options.
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Around computers
since 1952
lacrumb

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stupid answer.  He already told you he does not have the settings you suggest.

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all you get is sensitivity - all the rest of the controls are gone - as he said in his original  question

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This is a useless answer:

First: we have no way of determining what touch pad we have because all the settings are gone.  Second: The device does not appear in Devices, there is no "touch-pad" listed as a device either under devices or human interfaces.  So there is not way to determine what the device is let alone have any settings.  If you go the the Synaptics  website thinking you may be able to download drivers there - forgetaboutit.  There are NONE. 

Third:  I have a dell and if you go to the dell website - they don't have drivers available.  So ****.  

Fourth: And when is Microsoft going to pay me for the 50 or so hours I have had to "donate" to finding solutions to all the problems each and every update causes???

This is not an inconvenience - this has made my laptop keyboard useless for doing anything fast.  Time is money and I'm going to start billing

I NEED A REAL ANSWER NOW.

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Last updated April 26, 2025 Views 70,062 Applies to: