Missing DVD/CD folder in Device Manager

Hey! You can try the steps below to see if it gets your DVD/CD drive to show up:

First, open Device Manager and go to Action > Scan for hardware changes. Sometimes, this will detect the drive if it’s just not displaying properly.

Next, head to Settings > Update & Security > Troubleshoot > Additional troubleshooters and select Hardware and Devices. This built-in troubleshooter might spot and fix any missing drivers for you.

If those don’t work, you could check the manufacturer’s website for a driver if you know the model of the DVD/CD drive. Windows usually installs these automatically, but a manual install might help in some cases.

Hope one of these does the trick!

Hi Roger, I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. We are happy to help you.

DVD/CD drives are plug and play usually. It will show up when you plug it in to the device.

Have you plugged it in already?

https://support.microsoft.com/en-us/topic/your-...

Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

his problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

Press the Windows logo key + R to open the Run dialog box.

Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

In the navigation pane, locate and then select the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, select UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

On the Edit menu, select Delete.

When you are prompted to confirm the deletion, select Yes.

In the right pane, select LowerFilters.

Note If you do not see the LowerFilters registry entry, go to the next method.

On the Edit menu, select Delete.

When you are prompted to confirm the deletion, select Yes.

Exit Registry Editor.

Restart the computer.

Note: To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

Important:

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

I hope this helps.