missing C:\windows\system32\drivers\usbprint.sys can not print from word or pdf can print pictures

Have tried several times reinstalling the printer software, Did a fresh clean install of everything including the OS. Spent over 3 hours with HP to solve the problem with no joy. It will not print from word, pdf (Direct or saved) or my documents unless I use the sipping tool to send these to my pictures, then it prints fine. I've tried the automated fixer thing and it says no problem. Some place I read this may be a missing C:\windows\system32\Drivers\usbprint.sys. . . I looked and do not see this folder.

I began having problems when I was updating the printer software.

vista home prem. plenty ram/disk space, all updates, antivirous good.

HP printer L7650 all-in-one

Answer
Answer

Hi,


Rollback the printer drivers to older version.

Refer the below thread to do the same.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/how-to-rollback-an-update/ed7a9ba4-37ea-45a9-877d-f78d93ffc6ce 

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated May 4, 2024 Views 2,022 Applies to: